Delilah Fleming
Incline Village,NV
Summary
Hardworking Bartender/Server with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly, ranging from coffee bar to restaurant food of all types. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Bartender and Cocktail Waitress
Hyatt Regency Lake Tahoe
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends. (Averaging over 200 customers per day)
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Market Attendent/Coffee Barista
Hyatt Regency Lake Tahoe
05.2021 - 05.2022
- Established customer loyalty by remembering personal preferences and allergy information.
- Provided customer service and communication to hundreds of customers daily
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- HyHonor Recipient April 2022
Pastry Chef, Line Cook
Gus BBQ, Big Water Grille
06.2018 - 08.2019
- Assembly and cooking of BBQ style food and fine dining appetizers and desserts in fast paced work environment
- Food running and bussing
- Distributed food during busy peak periods to drive customer satisfaction.
- Maintained well-organized mise en place to keep work consistent.
- Plating and presentation of high quality cuisine
Sales Associate
Panache Boutique Stores
05.2019 - 08.2019
- Sales of fine clothing, jewelry, and furniture
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
Bachelor of Arts - English Literature
University of Nevada - Reno
Reno, NV05-2022
Skills
- Safe Serving Knowledge
- Error Identification
- Guest Satisfaction
- Classic Cocktails
- Sales Expertise
- Responsible Alcohol Service
- Anticipating Guest Needs
- Attending Multiple Customers
- Alcohol Ordering
- Elegant Food Plating
- Energetic and Outgoing
- Complex Problem-Solving
Timeline
Bartender and Cocktail Waitress
Hyatt Regency Lake Tahoe
05.2022 - Current
Market Attendent/Coffee Barista
Hyatt Regency Lake Tahoe
05.2021 - 05.2022
Sales Associate
Panache Boutique Stores
05.2019 - 08.2019
Pastry Chef, Line Cook
Gus BBQ, Big Water Grille
06.2018 - 08.2019
Bachelor of Arts - English Literature
University of Nevada - Reno
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