Delilah Herrera
Fort Worth,TX
Summary
Customer-focused and bilingual professional with strong communication skills and a proven track record of resolving customer inquiries efficiently.Experienced in fast paced environments,multitasking, and collaborating with teams to exceed customer satisfaction goals. Ready to bring expectional service and problem solving abilities to a dynamic call center team.
Overview
1
1
year of professional experience
Work History
To Go/host/server
Mi Cocina
01.2024 - Current
Handled customer inquiries over the phone with clear, accurate information, demonstrating strong verbal communication.
Managed high volume phone orders and reservations, maintaining professionalism and efficiency under pressure.
- Used a computer system and took notes during calls.
Education
Diploma -
Texas Virtual Academy At Hallville
Texas City, TX06.2024
Skills
- Customer service & support
- Call handling & Conflict resolution
- Active listening
- Multitasking in fast paced environments
- Team collaboration
- Effective time management
- Bilingual communication (English/Spanish)
- Takeout order processing
- Greeting guests
- Food running
Languages
Spanish
Professional Working
Timeline
To Go/host/server
Mi Cocina
01.2024 - Current
Diploma -
Texas Virtual Academy At Hallville
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