KRISTINA SHIPP
Helotes
Summary
Dedicated customer service professional with 3+ years of experience in high volume, fast paced environments. Skilled in problem solving, conflict resolution, POS operation, and delivering high quality guest experiences. Seeking to transition into a administrative support role.
Overview
5
5
years of professional experience
Work History
Server / Trainer
Flix Brewhouse
03.2022 - Current
- Provide exceptional guest service, accurately taking and processing 100+ orders per shift.
- Resolve customer concerns calmly and professionally.
- Manage cash and credit transactions with accuracy.
- Upsell seasonal promotions and featured items.
- Train and coach new employees.
Retail Sales Associate
Kohl’s
09.2020 - 02.2021
- Assisted customers with purchases and returns.
- Processed sales, online orders, and gift cards.
- Maintained inventory through scanning, stocking, and replenishing.
- Provided support during peak seasons.
Education
Associate of Arts - Teaching
Northwest Vista College
High School Diploma - undefined
Medina Valley High School
01.2021
Skills
- Customer Service & Support
- POS Systems & Cash Handling
- Data Entry & Record Keeping
- Conflict Resolution
- Order Processing
- Email & Phone Communication
- Multitasking
- Inventory & Stock Management
- Training & Onboarding
- New employee mentoring
- Food safety oversight
- Food spoilage prevention
- Staff Monitoring
Timeline
Server / Trainer
Flix Brewhouse
03.2022 - Current
Retail Sales Associate
Kohl’s
09.2020 - 02.2021
High School Diploma - undefined
Medina Valley High School
Associate of Arts - Teaching
Northwest Vista College