KRISTINA SHIPP
Helotes,TX
Summary
Friendly and reliable professional with a strong background in customer service and a passion for creating welcoming environments. Experienced in assisting customers, managing transactions, and maintaining organized inviting spaces. Known for clear communication and a positive attitude.
Overview
6
6
years of professional experience
Work History
Server / Trainer
Flix Brewhouse
San Antonio, TX
03.2022 - Current
- Provide exceptional guest service, accurately taking and processing 100+ orders per shift.
- Developed onboarding materials to enhance training effectiveness and consistency.
- Resolve customer concerns calmly and professionally.
- Manage cash and credit transactions with accuracy.
- Upsell seasonal promotions and featured items.
- Train and coach new employees.
- Trained new servers on menu knowledge and customer service techniques.
- Implemented best practices for efficient workflow during peak hours.
Dog Groomer
Pet Smart
San Antonio, TX
11.2021 - 02.2022
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
Retail Sales Associate
Kohl’s
San Antonio, TX
09.2020 - 10.2021
- Assisted customers with purchases and returns.
- Processed sales, online orders, and gift cards.
- Maintained inventory through scanning, stocking, and replenishing.
- Provided support during peak seasons.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained product knowledge, assisting customers in making informed purchasing decisions.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Organized merchandise displays to optimize sales and improve store aesthetics.
Education
Associate of Arts - Teaching
Northwest Vista College
High School Diploma - undefined
Medina Valley High School
01-2021
Skills
- Customer Service & Support
- Exceptional communication
- Guest relations management
- Employee mentoring
- POS system proficiency
- Menu memorization
- Safe food handling
- Effective time management
- POS Systems & Cash Handling
- Data Entry & Record Keeping
- Conflict Resolution
- Order Processing
- Multitasking
- Inventory & Stock Management
- Training & Onboarding
- Team member training
- Server etiquette
- Cash handling
Timeline
Server / Trainer
Flix Brewhouse
03.2022 - Current
Dog Groomer
Pet Smart
11.2021 - 02.2022
Retail Sales Associate
Kohl’s
09.2020 - 10.2021
High School Diploma - undefined
Medina Valley High School
Associate of Arts - Teaching
Northwest Vista College