Summary
Overview
Work History
Education
Skills
Affiliations
Awards Certificates
Timeline
Generic

Mauricio Ospina

Orange

Summary

Dynamic professional with a proven track record at Finney's Craft House, excelling in customer service and training. Detail-oriented and organized, I effectively manage timecards and ensure compliance with labor laws. My exceptional communication skills and commitment to process improvement drive successful outcomes in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Server / Trainer

Finney's Craft house
08.2022 - Current
  • Assists customers, performs checking duties, with an emphasis on providing friendly and courteous customer service.
  • Train new employees to provide high-quality service by industry standards.
  • Provided one-on-one support to ensure successful completion of training objectives.

Human Resource Intern

Hope Builders
Anaheim
05.2025 - 08.2025
  • Onboard and exit 82 interns for the Anaheim School District and public services.
  • Manage and supervise timecards for all interns in the program. Relay and ensure that supervisors are in compliance with labor laws.
  • Organize files, completing clerical tasks for the human resources and accounting departments.
  • Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.

Cashier/Liquor Store Clerk

Vons Grocery Store
Anaheim, California
05.2021 - 08.2022
  • Received deliveries from vendors and verified accuracy of order against invoice.
  • Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
  • Greeted customers to determine wants or needs.

Assistant

Engraphic Designs
Orange
01.2021 - 08.2021
  • Packaging and boxing product checking for quality
  • Putting together spreadsheets and tracking orders

Education

Bachelor of Arts - Human Resource Management

California State University of Fullerton
Fullerton, CA
05.2026

Associate of Arts - Business Administration

Santiago Canyon College
06.2023

Skills

  • Detail-oriented
  • Organization
  • Customer service
  • Problem resolution
  • Process improvement
  • Effective time management
  • Timecard management
  • Exceptional communication

Affiliations

  • Active Member of Sales Leadership Center at CSUF
  • Active Member of Society of Excellence in Human resource management at CSUF

Awards Certificates

  • Career Focus Technical Education, California State University of Fullerton
  • Alcoholic Beverage Control Certified
  • California Responsible Beverage Service Training

Timeline

Human Resource Intern

Hope Builders
05.2025 - 08.2025

Server / Trainer

Finney's Craft house
08.2022 - Current

Cashier/Liquor Store Clerk

Vons Grocery Store
05.2021 - 08.2022

Assistant

Engraphic Designs
01.2021 - 08.2021

Bachelor of Arts - Human Resource Management

California State University of Fullerton

Associate of Arts - Business Administration

Santiago Canyon College

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