Delilah Kerr
Kingfisher
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1999
1999
years of post-secondary education
Work History
Pharmacy Technician
Scheffe Prescription Shop
Enid
11.2007 - 06.2013
- Dispensed medications accurately to patients and healthcare providers.
- Managed inventory levels and ordered pharmaceutical supplies as needed.
- Assisted pharmacists in preparing and labeling prescriptions for customers.
- Provided exceptional customer service by addressing patient inquiries promptly.
- Maintained clean and organized work areas to ensure safety and compliance.
- Operated pharmacy software for prescription processing and record management.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Received payment from customers and processed credit card transactions when necessary.
Cashier
Sinclair
Hennessey
01.2007 - 10.2007
- Processed customer transactions efficiently and accurately.
- Maintained a clean and organized checkout area.
- Assisted customers with product inquiries and recommendations.
- Trained new cashiers on best practices and procedures.
- Contributed to a positive shopping experience for all customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Representative
StarTek
Enid
02.2006 - 12.2006
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions accurately in the database for future reference.
- Maintained knowledge of products and services to support customer needs effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Covington-Douglas
Covington , OKSkills
- Medication dispensing
- Pharmacy software
- Inventory management
- Prescription labeling
- Compliance adherence
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Answering customer questions
- Resolving customer issues
- Patient confidentiality
Timeline
Pharmacy Technician
Scheffe Prescription Shop
11.2007 - 06.2013
Cashier
Sinclair
01.2007 - 10.2007
Customer Service Representative
StarTek
02.2006 - 12.2006
Covington-Douglas