Delilah Montalvo
Charlotte,NC
Summary
PROGRAM MANAGEMENT/OPERATIONS
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 28 years of experience to new professional challenges with growth-oriented organization.
Overview
28
28
years of professional experience
Work History
Program Director
The Center For Community Transitions
10.2010 - Current
- Manage all operations of the facility programs serving 30 justice involved clients
- Supervise program staff, managing and evaluating performance to provide high-quality services to program participants
- Provide ongoing direction and leadership for program operations
- Develop and implement program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission
- Schedule and supervise staff meetings to discuss new ideas and update participants on program details and milestones
- Monitor program performance to identify areas for improvement
- Recruit and train staff and volunteers to upgrade collective team skills
- Coordinate budgeting, scheduling and resource allocation to facilitate smooth flow of operations
- Communicate regularly with stakeholders, updating on progress to build support for program
- Develop and implement marketing strategies to promote program awareness and participation
- Establish program policies and procedures to comply with regulatory requirements
- Oversee staff schedules and assignments to handle programming demands
- Create and enforce programming standards to maintain compliance with regulatory requirements
Case Manager
The Center For Community Transitions
01.2011 - 01.2013
- Provided support for all justice involved clients – including custody reviews, progress notes, crisis management, referrals, transitional planning, drug screenings, home plans, employment search and program assignment
- Reported to Program Director on daily activities
- Provided talk therapy support to clients
- Developed and implemented comprehensive case management plans to address client needs and goals
- Assisted clients in navigating housing and employment and assisted to gain access to valuable resources
Program Assistant
The Center For Community Transitions
01.2010 - 01.2011
- Provided supervision for 30 justice involved clients – including monitoring of whereabouts, monitored chores, inspected mail, distributed medication, monitored computer usage, monitored community passes and maintained the daily activities of the dorm
- Created and updated records and files to maintain document compliance
Correctional Officer
Charlotte Correctional Facility
01.2008 - 10.2010
- Provided supervision for 270 justice involved individuals– including monitoring of their whereabouts, monitored chores, inspected mail, entered all visitation applications, assisted with editing standard operating procedures, assisted the sergeant with incident reports, assisted superintendent and assistant superintendent with various tasks
Intern
The Center For Community Transitions
01.2010 - 05.2010
- Provided support for the case manager and program director – including community resource research for clients, checking clients in and out of the facility, room inspections and a variety of office task
- Analyzed problems and worked with teams to develop solutions
Retail Sales Coordinator/Customer Service
Architectural Ironworks/Global Door Controls
01.2005 - 01.2010
- Supported buyers and customers – including answering all incoming customer/vendor calls, placed orders for vendors, liaison between factory and vendors, received, checked and entered all purchase orders, attended to any issues concerning unsatisfactory merchandise or service, responsible for assigning RMA numbers on returned items, issued call tags for defective merchandise, assisted vendors with quotes
Executive Assistant
Living Cities
01.2004 - 01.2005
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Organized and coordinated conferences and monthly meetings
- Processed travel expenses and reimbursements for executive team and senior management group
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Facilitated training and onboarding for incoming office staff
- Updated spreadsheets and created presentations to support executives and boost team productivity
Executive Assistant, CEO, Administrative Assistant, Vice President, Bookkeeper
Seedco
01.1998 - 01.2004
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Organized and coordinated conferences and monthly meetings
- Processed travel expenses and reimbursements for executive team and senior management group
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
Accounts Payable Clerk, Treasury Assistant
Refco Capital Corporation
01.1996 - 01.1998
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Prepared vendor invoices and processed incoming payments
- Maintained good working relationships with vendors and resolved disputes
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Updated accounting ledgers and journals to balance statements and maintain consistent records
Education
Associate of Applied Science - Criminal Justice
Central Piedmont Community College
Charlotte, NCBachelor of Science - Criminology
Arizona State University
Skills
- Program Management
- Business Operations
- Relationship Building
- Budget Management
- Cross-Functional Team Leadership
- Cognitive behavior techniques
- Exceptional strategic planning and implementation skills
- Bilingual
- Microsoft word and Excel, Outlook, Peoplesoft, QuickBooks, Fund EZ, Business Vision, SBT, Dashboard, Salesforce, Garage Band, Podcasting
Accomplishments
Alumni of Charlotte Business Alliance Leadership program.
Working Smart Instructor
Seeking Safety Instructor
Trained in Perceptual Control Theory
Languages
Spanish
Professional Working
Timeline
Case Manager
The Center For Community Transitions
01.2011 - 01.2013
Program Director
The Center For Community Transitions
10.2010 - Current
Program Assistant
The Center For Community Transitions
01.2010 - 01.2011
Intern
The Center For Community Transitions
01.2010 - 05.2010
Correctional Officer
Charlotte Correctional Facility
01.2008 - 10.2010
Retail Sales Coordinator/Customer Service
Architectural Ironworks/Global Door Controls
01.2005 - 01.2010
Executive Assistant
Living Cities
01.2004 - 01.2005
Executive Assistant, CEO, Administrative Assistant, Vice President, Bookkeeper
Seedco
01.1998 - 01.2004
Accounts Payable Clerk, Treasury Assistant
Refco Capital Corporation
01.1996 - 01.1998
Associate of Applied Science - Criminal Justice
Central Piedmont Community College
Bachelor of Science - Criminology
Arizona State University
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