Summary
Overview
Work History
Education
Skills
Timeline
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Delilah Walden

Fort Worth,TX

Summary

Driven professional with a proven track record in customer satisfaction and team collaboration at Sam's Club and Sally's Beauty. Excelled in maintaining high service standards, enhancing customer relations, and improving team performance. Skilled in problem-solving and operations management, achieving significant improvements in customer service goals.

Overview

22
22
years of professional experience

Work History

Customer Service Cashier

Sam's Club
02.2022 - 04.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

General and Operations Manager

Sally Beauty
04.2002 - 03.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Education

Paschal
Fort Worth, Texas

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Guest Services
  • Problem-Solving
  • Team Collaboration

Timeline

Customer Service Cashier

Sam's Club
02.2022 - 04.2024

General and Operations Manager

Sally Beauty
04.2002 - 03.2020

Paschal

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Delilah Walden