Delilah Zapata
Dundalk
Summary
Detail-oriented professional skilled in problem resolution and customer interaction. Successfully trained team members and improved operational efficiency, ensuring high standards of service and customer loyalty.
Experienced with emergency response and rescue operations. Utilizes critical thinking and quick decision-making to ensure safety and efficiency. Track record of effective teamwork and adherence to safety protocols.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSA
Wawa
Baltimore, MD
08.2020 - Current
- Delivered exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Resolved customer inquiries efficiently, maintaining consistent communication throughout the resolution process.
- Trained new team members on operational procedures and customer interaction techniques.
- Collaborated with management to streamline processes, improving order accuracy and speed of service.
- Managed cash register operations, ensuring accuracy in transactions and adherence to company policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Lansdowne High School
Baltimore, MDSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Time management
- Verbal and written communication
- Structural firefighting
- First aid certified
- Stress tolerance and resilience
- Fitness and agility
Certification
- Certified Manager food safety , [WAWA]
- CPR + BBP
- HAZWOPER - Hazardous Waste Operations and Emergency Response
- EVOC - Emergency Vehicle Operators Course
- EMT - Certified Emergency Medical Technician
- Confined Space Rescue Technician
- Firefighter 1
Timeline
CSA
Wawa
08.2020 - Current
High School Diploma -
Lansdowne High School