Delilah Montes De Oca
Austin,TX
Summary
Driven and empathetic, I excel in customer service, demonstrated through my tenure at Andiamo where I enhanced client relationships and loyalty. Skilled in problem-solving and active listening, I adeptly managed high-stress situations, ensuring customer satisfaction and repeat business. My approach consistently delivers positive outcomes, reflecting my commitment to excellence and self-motivation.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Andiamo
11.2020 - 07.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Diligent Delivery Systems
02.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
CCMA -
Cyber Tech Institute
2018
Diploma -
Akins High School
Austin, TX06.2016
Skills
Self motivation
- Problem-solving abilities
- Customer Service
- Active Listening
Timeline
Customer Support Specialist
Andiamo
11.2020 - 07.2022
Customer Service Representative
Diligent Delivery Systems
02.2019 - 11.2020
CCMA -
Cyber Tech Institute
Diploma -
Akins High School
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