Delilah Reyes
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Lead
Wawa
Orlando, FL
05.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Secretary
Gc tax
Kissimmee, Florida
01.2023 - 10.2024
- Managed appointment scheduling and maintained calendar for tax professionals.
- Prepared and organized client documents for tax preparation processes.
- Assisted clients with inquiries via phone and email communications.
Assistant Manager
Racetrac
Kissimmee, Florida
05.2017 - 03.2024
- Assisted in training new employees on operational procedures and customer service standards.
- Managed inventory levels to ensure product availability and minimize waste.
- Coordinated daily staff schedules to optimize workforce efficiency and coverage.
Front Desk
Hilton Hotels And Resorts
Fort Lauderdale, FL
01.2001 - 02.2014
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Secured guest valuables in main safe or individual boxes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Fort Lauderdale, FL
Cashier Assistant
Publix Grocery Store
St. Cloud, FL
- Cashier
- St. Cloud, FL
Education
Hubbard High School -
Hubbard High School
Chicago, ILSkills
- Collaborated with other administrative team members, human resources and finance department on special projects and events
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members
- Delivered exceptional customer service through direct communication with clients and team members
Timeline
Lead
Wawa
05.2024 - Current
Secretary
Gc tax
01.2023 - 10.2024
Assistant Manager
Racetrac
05.2017 - 03.2024
Front Desk
Hilton Hotels And Resorts
01.2001 - 02.2014
Cashier Assistant
Publix Grocery Store
Hubbard High School -
Hubbard High School