DELINA PARKER
Coon Rapids,MN
Summary
Detail-oriented Pharmacy Technician with a strong focus on workflow optimization, compliance with HIPAA, and maintaining high service quality. Experienced in processing prescriptions and supporting pharmacy operations to enhance overall efficiency and patient satisfaction. As well as a Dedicated Pharmacy Technician with proven ability to enhance workflow efficiency, maintain patient confidentiality, and reduce medication errors. Committed to delivering exceptional customer service and ensuring compliance with pharmacy regulations.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Omnicare, CVS Health
Brooklyn Park, MN
08.2024 - Current
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maintained cleanliness and organization of the pharmacy workspace to promote efficiency.
Pharmacy Technician
Omnicare, CVS Health
Brooklyn Park, MN
09.2018 - 08.2024
- Operated pharmacy software systems for prescription management and record-keeping.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Utilized pharmacy management software to process prescriptions efficiently.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
LYONS TOWNSHIP HIGH SCHOOL
La Grange, ILSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Supporting pharmacy operations
- Customer service
- Data entry
Timeline
Pharmacy Technician
Omnicare, CVS Health
08.2024 - Current
Pharmacy Technician
Omnicare, CVS Health
09.2018 - 08.2024
High School Diploma -
LYONS TOWNSHIP HIGH SCHOOL