Open To Work
Delina Anissa Willers
Gilbert,AZ
Summary
Healthcare professional specializing in patient management and documentation. Proven track record in enhancing operational efficiency and fostering collaboration among staff. Achievements include significant improvements in patient care outcomes through effective training programs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Back Office Medical Assistant
DHMG Orthopedics & Plastics- Chandler
Chandler, AZ
04.2016 - Current
- Managed patient records using electronic health record systems.
- Coordinated patient appointments and ensured timely follow-up visits to enhance patient care continuity.
- Communicated effectively with patients regarding treatment plans and instructions.
- Reviewed charts before each appointment to confirm accuracy and completeness, supporting efficient patient flow.
- Assisted physicians with patient examinations and procedures.
- Aided physicians in performing minor procedures, including dressing changes and injections, to ensure patient comfort.
- Prepared examination rooms and ensured proper sanitation protocols.
- Trained new staff on office procedures and patient care protocols.
- Collaborated with healthcare team to enhance patient workflow processes.
- Followed up on test results and took appropriate actions.
- Contributed to team meetings focused on workflow enhancements to improve overall patient population outcomes.
Clinical Supervisor, Dignity Health Medical Group
East Valley Hospital Based Clinics
Chandler, AZ
06.2015 - 04.2016
- Oversaw daily operations of back office staff, enhancing administrative task efficiency.
- Supervised clinical staff to ensure compliance with hospital protocols.
- Coordinated patient care plans with multidisciplinary teams effectively.
- Conducted training sessions to enhance staff skills and knowledge.
- Implemented quality assurance measures to maintain high care standards.
- Resolved conflicts among staff to promote a collaborative work environment.
- Evaluated staffing needs and assisted in recruitment processes for clinics.
- Participated in team meetings to discuss best practices for client care.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Facilitated interdisciplinary communication among members of the healthcare team regarding patient care issues.
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
- Developed policies and procedures related to clinical operations for the facility.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Interviewed applicants and made recommendations for new hires.
- Investigated complaints from clients or families concerning their care or treatment.
- Ensured that all safety protocols were followed at all times in the facility.
- Participated in quality improvement initiatives aimed at enhancing outcomes for clients served by the facility.
- Devised training programs to close gaps in nurse and staffs' competencies.
- Provided consultation services to other departments or organizations regarding clinical matters.
- Established supportive, collaborative work environment, fostering team cohesion and high morale.
- Ensured the maintenance of patient confidentiality and adherence to HIPAA regulations.
- Maintained awareness of government regulations, health insurance changes and financing options.
Medical Assistant/ Dignity Health Medical Group
DHMG Chandler General Surgery and Trauma
Chandler, AZ
03.2014 - 06.2015
- Room set up, taking vitals, assisting patients with care and education.
- Collected and documented patient medical histories and vital signs accurately.
- Conducted patient registration by collecting necessary information and verifying insurance.
- Scheduled patient appointments and coordinated follow-up care effectively.
- Educated patients on pre-operative and post-operative care instructions clearly.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collaborated with healthcare team to ensure patient safety and comfort.
- Coordinated surgery schedules by liaising with surgeons and patients.
- Assisted surgeons with procedures and maintained sterile environments.
- Processed requests for medical records from patients and healthcare providers, facilitating timely access to information.
- Submit referrals, prior authorization and eligibility.
- Processed insurance claims and verified patient eligibility promptly.
- Manage clinic patient schedule
- Scheduled appointments for patients via phone and in person.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system, supporting efficient patient care.
- Organized billing information for physician's hospital billing, ensuring accuracy and completeness.
- Maintaining medical supplies inventory and ordered replacements.
- Ordering and maintaining supplies for the facility
- Process Purchase Orders for Vendors
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Medical Assistant- Internal Medicine
Arch Health Partners
Poway, CA
02.2013 - 11.2013
- Room setup, Taking Vitals, assist patients with care and education, Immunizations
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs accurately.
- Monitored vital signs such as temperature, pulse rate, and respiration rate during examinations or treatments.
- Administer medications
- Educated patients on treatment plans and medication use, promoting understanding and adherence to prescribed therapies.
- Communicated clearly with patients regarding lab results and follow-up care.
- Submitted patient referrals to specialists and coordinated follow-up.
- Coordinated patient appointments and streamlined scheduling processes to enhance patient access to care.
- Utilized Next Gen software to manage patient records and appointments.
- Handled incoming phone calls from patients and healthcare providers, ensuring timely communication and support.
- Assisted physicians in providing patient care, including taking medical histories and vital signs.
Lead Medical Assistant/Pt. Care Technician/Registrar
Dignity Health- Queen Creek Urgent Care (CHW)
Queen Creek, AZ
12.2006 - 01.2013
- Lead Position over Registration and MA staff, Preceptor for new Medical Assistants and Registrars
- Customer Service, Financial Management: billing, Taking vitals, Splinting, Assist patients with care and patient education, Room set up and maintenance, Venipuncture, EKG, Injections, SVN Treatments, Ear Lavage, Wound care, Dispense medications, Assist Doctors with minor procedures
- Managed patient intake, ensuring accurate documentation of medical histories for effective care.
- Assisted healthcare providers with examinations and procedures in urgent care setting.
- Trained new medical assistants on clinic protocols and patient handling techniques.
- Implemented best practices for infection control and patient safety measures.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Responded swiftly to emergency situations, contributing to patient safety and effective crisis management.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Assisted patients with registration, new patient paperwork and check-out process.
- Educated patients about medications, procedures and physician's instructions.
- Educated patients on treatment plans and medications, enhancing understanding of follow-up care.
- Assist in ordering and maintaining supplies for the facility.
- Maintained medical supplies inventory and ordered necessary items promptly.
- All aspects of back office (i.e. discharging patients, answering phones).
- Lab training (i.e. Rapid Strep, Mono, Urine Pregnancy, Accucheck, obtaining cultures, blood draw)
- Gained extensive pediatric experience while working in a healthcare setting.
- Month End Reports: Registrar Error Rates, Elopement Total, Clinic Census Receipts
- On the following Committees: Employee Satisfaction Survey, Principals of Behavior Champion and Volunteered for many community events.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted medical facilities to schedule patients for admission.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Assistant Daycare Manager/Preschool Teacher
Chandler Learning Center
Chandler, AZ
05.2003 - 10.2005
- Receiving payments from guests and properly processing their dues and fees.
- Train new employees on opening and closing procedures.
- Managed weekly schedules and adjusted staffing to ensure proper coverage for children's activities.
- Conducted weekly inventory and ordering of food and essential supplies to maintain stock levels.
- Led monthly staff meetings to discuss updates and improve team communication.
- Follow through with employees on creating weekly curriculum schedules.
- Prepare staff of upcoming trainings.
- Supervised daily operations of childcare programs at Chandler Learning Center.
- Ensured compliance with health and safety regulations in all activities.
- Trained and mentored staff on best practices in early childhood education.
- Developed engaging lesson plans that fostered children's learning and development while accommodating diverse learning styles.
- Managed enrollment processes and maintained accurate student records.
- Communicated regularly with parents about children's progress and concerns.
- Implemented policies that improved overall quality of childcare services, ensuring compliance with regulations and enhancing children's experiences.
- Participated in professional development opportunities related to early childhood education.
- Organized and facilitated special events, such as field trips, holiday parties, and parent-teacher meetings.
- Reviewed incident reports related to injuries or discipline problems in the daycare center.
- Ensured compliance with all state regulations regarding childcare centers.
- Collaborated with parents to address any concerns about their child's progress or behavior at school.
- Created a safe learning environment that was conducive to positive social interaction among students.
- Assisted in the development of individual education plans for each child.
- Provided emotional support to children who were having difficulty adjusting to the daycare setting.
- Maintained accurate records of student attendance, behavior, academic performance, health information, and other related data.
- Interacted with local schools, community organizations, and government agencies regarding resources available for families with young children.
- Monitored daily activities of children to ensure safety and proper supervision.
- Provided guidance to teachers on classroom management techniques and strategies.
- Developed and implemented policies and procedures for daycare staff.
- Implemented new programs designed to enhance the overall quality of the daycare center's services.
- Coordinated with outside vendors for supplies needed by the daycare facility.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Trained, managed and motivated employees to promote professional skill development.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Established and enforced modern educational standards to support student needs.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Developed engaging lesson plans for diverse preschool age groups.
- Created a nurturing environment that promoted social and emotional growth.
- Implemented educational activities to enhance cognitive development in children.
- Collaborated with parents to discuss children's progress and address concerns.
- Maintained classroom organization and ensured safety protocols were followed.
- Assessed student behaviors to tailor individual learning strategies effectively.
- Taught children foundational skills in colors, shapes and letters.
- Assisted in providing a safe and secure environment for children.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education
Certificate - Medical Assistant Program
Pima Medical Institute
Mesa, AZ10-2006
Skills
- Electronic health records management
- Patient scheduling
- Insurance verification
- Patient confidentiality
- Clinical oversight
- Clinical applications expertise
- Healthcare office management
- Medical supply inventory
- Inventory management strategies
- Complex problem solving
- Team collaboration
- Team leadership strategies
- Attention to detail
- Time management skills
- Adaptability in clinical settings
- Patient interaction techniques
Certification
- BLS
Accomplishments
- Casting Tech Champion for Dignity Health Medical Group
Work Preference
Job Search Status
Open to workLocation Preference
RemoteSalary Range
$69000/yr - $200000/yrTimeline
Lead Back Office Medical Assistant
DHMG Orthopedics & Plastics- Chandler
04.2016 - Current
Clinical Supervisor, Dignity Health Medical Group
East Valley Hospital Based Clinics
06.2015 - 04.2016
Medical Assistant/ Dignity Health Medical Group
DHMG Chandler General Surgery and Trauma
03.2014 - 06.2015
Medical Assistant- Internal Medicine
Arch Health Partners
02.2013 - 11.2013
Lead Medical Assistant/Pt. Care Technician/Registrar
Dignity Health- Queen Creek Urgent Care (CHW)
12.2006 - 01.2013
Assistant Daycare Manager/Preschool Teacher
Chandler Learning Center
05.2003 - 10.2005
Certificate - Medical Assistant Program
Pima Medical Institute