Delio Mendez
The Bronx,NY
Summary
Dynamic interpreter with extensive experience at LanguageLine Solutions, skilled in remote interpreting and active listening. Enhanced patient satisfaction at Healthfirst by facilitating clear communication in medical settings, while adhering to confidentiality standards. Proven ability to streamline processes and advocate for clients, ensuring effective healthcare delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Interpreter
LanguageLine Solutions
05.2023 - 03.2025
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Spanish Medical Interpreter
Healthfirst
08.2015 - 08.2022
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Streamlined interpreter scheduling processes, resulting in a more efficient allocation of resources across departments.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
Education
High School Diploma - Liberal Arts
South Bronx High School
The Bronx, NYMedia Studies
Hunter College
New York, NYLiberal Arts
Borough of Manhattan Community College
New York, NYSkills
- Medical terminology
- Remote interpreting
- Cultural competence
- Active listening
- Client advocacy
- Confidentiality adherence
- Interpersonal skills
- Detail orientation
- Time management
- Scheduling coordination
- Client confidentiality
Certification
Professional Interpreter Certificate.
Completion of over 2000 hours of over the phone interpreting
Timeline
Interpreter
LanguageLine Solutions
05.2023 - 03.2025
Spanish Medical Interpreter
Healthfirst
08.2015 - 08.2022
High School Diploma - Liberal Arts
South Bronx High School
Media Studies
Hunter College
Liberal Arts
Borough of Manhattan Community College
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