Delisa Johnson
Summary
Encouraging Restaurant Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Restaurant Leader
Raising Cane’s
Conyers, GA
01.2026 - Current
- Direct daily restaurant operations, ensuring consistent service, food quality, and guest satisfaction standards.
- Schedule managers and crew members to balance labor needs, coverage, and peak-period efficiency.
- Train and coach managers and crew on Cane's culture, service expectations, and operational procedures.
- Monitor inventory levels and coordinate ordering to support uninterrupted kitchen and service execution.
- Enforce food safety, sanitation, and quality-control standards across front- and back-of-house teams.
- Resolve guest concerns promptly, preserving positive dining experiences and repeat business.
- Review sales, labor, and productivity reports to improve operational performance and cost control.
- Led team accountability, motivating staff to maintain speed, accuracy, and consistent execution.
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, train, and supervise staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculate inventory and order appropriate supplies.
- Optimize labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conduct performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively manage payroll and timekeeping, and paperwork for new hires and terminations.
- Ensure compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduce staff turnover rate with effective leadership, open communication, and employee development opportunities.
Assistant Restaurant Leader
Raising Cane’s
Duluth, GA
10.2024 - 01.2026
- Direct daily operations to enhance team performance and customer satisfaction.
- Mentor staff on best practices for food safety and quality assurance.
- Streamline training programs, improving onboarding efficiency for new employees.
- Implement inventory management systems to reduce waste.
- Analyze operational processes, identifying areas for improvement and cost reduction.
- Facilitate communication between management to ensure alignment with company goals.
- Develop employee engagement initiatives, resulting in increase crew morale and retention rates.
- Oversee compliance with health regulations, ensuring safe work environment for all staff.
- Oversee day-to-day activities of 70-150 employees in Duluth, fostering inspiring atmosphere to optimize employee experiences.
- Oversee day-to-day hire processing and existing training programs.
- Oversee weekly schedules for 70+ staff using HotSchedules to ensure optimal coverage and reduce labor costs.
- Adjust schedules in real-time to accommodate call-outs and fluctuations in customer demand, ensuring seamless operations during peak hours.
Assistant Restaurant Leader
Raising Cane's
West Palm Beach, FL
02.2022 - 10.2024
- Hires and terminates all hourly, non-management Crewmembers
- Owns the onboarding, status change and payroll process for all hourly Crewmembers
- Creates crewmember work and training schedules
- Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks)
- Acts as manager on duty and opens and closes the restaurant
- Manages cash handling and ensures accountability
- Enforces Raising Cane’s policies and standards
- Executes shift management meeting Raising Cane’s operations and safety standards
- Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
- Deploys crewmembers during a shift
- Provides exemplary customer service
- Utilizes reward and recognition program for the crewmembers in the restaurant
- Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
- Ensures cleanliness of the restaurant and ensures the facility is in good working order
Regional Training Manager
Insomnia Cookies
Atlanta, GA
03.2020 - 01.2021
- Presented training information via role playing, simulations and team exercises.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Effectively trained Store Operations Managers and Managers in Training on techniques for managing employees.
- Maintained corporate responsibility by staying up-to-date with store policies.
- Led trainings for new Operations Managers and Managers in Training on a weekly basis.
- Traveled within the region to retrain, redevelop, and improve low preforming stores.
Store Operations Manager
Insomnia Cookies
Orlando, FL
01.2019 - 01.2021
- Supervised performance of 25 workers, with goals of improving productivity, efficiency and cost savings.
- Identified and solved complex strategy problems to drive organizational goals.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Established departmental performance goals, set timeline targets for sales team and trained new employees.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Managed scheduling for 25 employees to ensure optimal productivity.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Store Manager
Cold Stone Creamery
Miami, FL
08.2017 - 09.2018
- Supported the Territory manager by helping co-manage two other store locations.
- Reordered inventory when it dropped below predetermined levels.
- Generated repeat business through exceptional customer service.
- Interviewed job candidates and made staffing decisions.
- Handled new hire training for various jobs and kept employees up-to-date through frequency meetings.
- Counted cash drawers and made bank deposits.
- Reported to the district manager regarding all store and staff issues.
- Hired, trained and evaluated personnel in sales and marketing.
- Assigned employees to specific duties to best meet the needs of the store.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
- Managed all aspects of store operations, organization, maintenance, and purchasing functions.
Assistant Manager/Shift Leader
Cold Stone Creamery
Tallahassee, FL
04.2015 - 07.2017
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Managed multiple priorities in fast-paced environment.
- Managed food inventory, restocked supplies and placed orders.
- Completed all cleaning, stocking and organizing tasks.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Engaged with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
- Upheld standards of cleanliness, food handling and safety.
Assistant Manager/Shift Leader
Haagen Dazs
Wellington, FL
06.2011 - 12.2014
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Ensured a safe working environment by following all safety procedures, policies and regulations.
- Assigned daily tasks to employees and monitored activity and task completion.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Master of Science - Hospitality Management
Florida International University
Miami, FL12 2024
Master Of Business Administration - Business Administration
Florida International University
Miami, FL4 2022
Bachelor of Science - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FL8 2017
High School Diploma -
Palm Beach Central High School
Wellington, FL5 2012
Skills
- Point of Sale (POS) system operation
- Organized multi-taster
- Fast and efficient
- Skilled Trainer
- Strong communicator
- Leadership skills
- Cash handling
- Inventory management
- Problem-solving skills
- Employee scheduling
- Staff management
- Proficient in Software: HotSchedules, Microsoft: Excel, Word, PowerPoint, Outlook
Certification
- ServSafe Manager Certification
Timeline
Restaurant Leader
Raising Cane’s
01.2026 - Current
Assistant Restaurant Leader
Raising Cane’s
10.2024 - 01.2026
Assistant Restaurant Leader
Raising Cane's
02.2022 - 10.2024
Regional Training Manager
Insomnia Cookies
03.2020 - 01.2021
Store Operations Manager
Insomnia Cookies
01.2019 - 01.2021
Store Manager
Cold Stone Creamery
08.2017 - 09.2018
Assistant Manager/Shift Leader
Cold Stone Creamery
04.2015 - 07.2017
Assistant Manager/Shift Leader
Haagen Dazs
06.2011 - 12.2014
Bachelor of Science - Business Administration
Florida Agricultural And Mechanical University
Master Of Business Administration - Business Administration
Florida International University
Master of Science - Hospitality Management
Florida International University
High School Diploma -
Palm Beach Central High School