Delisa Sims
Grovetown,GA
Summary
Consistent Rural Mail Carrier delivering various types of letters, certified mail, parcels and packages to home and business owners via foot or mail truck. Efficient processing skills to sustain on-time delivery. Outstanding skills in prioritizing and executing tasks in fast-paced environments. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Rural Mail Carrier
USPS, United States Postal Service
Grovetown, GA
02.2017 - Current
- Provided excellent customer service while interacting with customers on route.
- Adhered to all USPS policies and procedures related to delivering mail.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Maintained accurate records of daily deliveries.
- Collected payments for COD items, postage due, and other fees as required.
- Obtained signatures for registered, certified, and insured mail.
Sales Associate
AT&T
Augusta, GA
10.2001 - 07.2015
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Education
High School Diploma -
Glascock County High
Gibson, GA05-1989
Some College (No Degree) - Nursing
East Georgia State College
Swainsboro, GASome College (No Degree) - Nursing
Augusta State University
Augusta, GASkills
- Delivery procedures
- Mail distribution
- Observation
- Safe Driving
- Vehicle Maintenance
- Hand-Eye Coordination
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Data Collection
- Data Entry
- Paperwork Processing
Accomplishments
- PINNACLE
Timeline
Rural Mail Carrier
USPS, United States Postal Service
02.2017 - Current
Sales Associate
AT&T
10.2001 - 07.2015
High School Diploma -
Glascock County High
Some College (No Degree) - Nursing
East Georgia State College
Some College (No Degree) - Nursing
Augusta State University
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