Summary
Overview
Work History
Education
Skills
Timeline
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Delisha Smith

Richmond,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Toll Collector

TTEC
06.2023 - Current
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Operated toll collection equipment and processed toll payments accurately.
  • Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Monitored toll lane activity and generated operational reports.

Customer Service Cashier

Virginia ABC
03.2023 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Customer Service Representative

Hertz Car Rental
06.2021 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Toll Collector

Faneuil
10.2019 - 04.2021
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Operated toll collection equipment and processed toll payments accurately.
  • Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Monitored toll lane activity and generated operational reports.

Education

High School Diploma -

John Marshall High School
Richmond, VA
06.2018

Skills

  • Cash Register Operation
  • Administrative Duties
  • Total Sales Reconciliation
  • Restock Products
  • Complex Problem-Solving

Timeline

Toll Collector

TTEC
06.2023 - Current

Customer Service Cashier

Virginia ABC
03.2023 - Current

Customer Service Representative

Hertz Car Rental
06.2021 - 02.2023

Toll Collector

Faneuil
10.2019 - 04.2021

High School Diploma -

John Marshall High School

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Delisha Smith