Dell Walker
Chubbuck ,ID
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Recently Retired and seeking Part-time work to keep utilizing skills learned and used during my 34 years in leadership roles with OfficeMax/Office Depot.
Overview
33
33
years of professional experience
Work History
General Manager
OfficeMax
Pocatello, Idaho
09.1991 - 02.2025
- Guided management and supervisory staff to promote smooth operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored progress by establishing plans, budgets and measuring results.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created schedules and monitored payroll to remain within budget.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Administered employee discipline through verbal and written warnings.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Some College (No Degree) - Nursing Education
Utah Valley University
Orem, UTSkills
- Financial analysis
- Budgeting
- Employee training
- Inventory control
- Payroll administration
- Project management
- Customer service
- Team building
- Performance evaluation
- Conflict resolution
- Operational planning
- Staff recruitment
- Effective leader
- Report generation
- Salary structure/compensation analysis
- Employee scheduling
- Goal setting
- Time management
- Change implementation
Affiliations
- Skills in wood working, both design and construction.
- Outdoor activities Hiking,biking, snowshoeing.
Timeline
General Manager
OfficeMax
09.1991 - 02.2025
Some College (No Degree) - Nursing Education
Utah Valley University