Dellarece Watkins
Cocoa,FL
Summary
Driven professional with a proven track record in passenger transportation and exceptional customer service, notably with Coke Cola. Excelled in maintaining safety and cleanliness, achieving high customer satisfaction. Skilled in handling high call volumes and passenger assistance, demonstrating both strong communication and a clean driving record.
Overview
21
21
years of professional experience
Work History
Lyft Driver
Lyft Driver Service
03.2019 - Current
- Maintained a safe work environment by adhering to safety regulations and protocols during all lift driving tasks.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Responsible for safely and efficiently transporting passengers to their destinations is a timely manner .
- Upheld high standards of cleanliness, sanitation, and service.
Customer Service Specialist
Coke Cola
09.2003 - 03.2009
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Up sells all Coke Cola products
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Lake Clifton High
Baltimore, MD06.1977
Skills
Passenger transportation
Clean Driving Record
Cleaning and sanitation
Safety awareness
Passenger Assistance
Timeline
Lyft Driver
Lyft Driver Service
03.2019 - Current
Customer Service Specialist
Coke Cola
09.2003 - 03.2009
High School Diploma -
Lake Clifton High
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