Delmar House
Carthage,NY
Summary
Focused commercial parts pro well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 7 years of progressive experience in field. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accommodating Commercial Parts Pro the Auto with expertise in leading and developing successful sales teams in automotive parts industry. Proactive and professional team leader with track record of success in customer service, process improvements and revenue generation. Offering 7 years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level General manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Commercial Parts Professional
Advance Auto Parts
Carthage, NY
10.2017 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Implemented an advanced parts catalog system that streamlined product identification and ordering processes for both staff and customers.
- Assisted in the development of marketing materials targeting specific industries, increasing brand visibility and driving sales growth.
- Understood and executed instructions furnished in written, oral or diagram form.
- Stayed up-to-date with relevant industry certifications and trainings to maintain a high level of expertise in the field.
- Achieved personal and store sales goals and service objectives.
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Created, built and maintained professional customer relationships.
- Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Supervised and trained staff on product knowledge and customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Assistant Fire Chief
West Carthage Fire Department
West Carthage, NY
06.1985 - Current
- Established strong relationships with neighboring jurisdictions through mutual aid agreements and collaborative training efforts.
- Enhanced training programs for firefighters, resulting in increased efficiency during real-life emergencies.
- Mentored junior officers, providing guidance on leadership and professional development opportunities within the fire service.
- Championed diversity within the department by actively recruiting minority candidates and fostering an inclusive workplace environment.
- Provided access to grief counseling during times of emergency.
- Served as a liaison between the fire department and other municipal agencies or government officials regarding public safety concerns.
- Established and continued communication with local government to maintain positive relationship.
- Aided law enforcement with spotting and reporting dangerous weather conditions and damage.
- Taught lessons to area school children about fire safety.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring the highest quality of service for the community.
- Commanded squad throughout duration of active fires in order to combat fire, eliminate danger and assist those in need.
- Developed comprehensive disaster preparedness plans to minimize community impact during natural disasters or major incidents.
- Assisted with training and development of new firefighters through development of extensive job-related modules.
- Directed squad members during crisis to provide crowd control and perimeter defense.
- Improved emergency response times by streamlining communication protocols between departments and personnel.
- Oversaw procurement processes for necessary equipment upgrades or replacements, ensuring fiscal responsibility while maintaining operational readiness.
- Conducted thorough inspections of commercial and residential properties to identify potential fire hazards and enforce compliance with fire codes.
- Monitored maintenance records of fire engines to keep vehicles updated.
- Collaborated with local community groups to promote fire safety awareness and prevention initiatives.
- Assisted in the development of department budgets to ensure adequate funding for personnel, equipment, and training.
- Coordinated interagency cooperation during large-scale incidents, ensuring efficient resource allocation and response efforts.
- Evaluated firefighter performance during training exercises, identifying areas for improvement and offering constructive feedback for skill enhancement.
- Organized regular community outreach events such as open houses or educational workshops to increase public engagement with the fire service.
- Assisted in grant writing efforts to secure additional funding for departmental projects or initiatives.
- Reduced property damage caused by fires through proactive risk assessment and mitigation strategies.
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Implemented comprehensive training operations, inspections and performance evaluations.
- Directed work of 10 to 40 firefighters engaged in extinguishing fires.
- Supervised cleaning and maintenance of buildings, rooms and equipment.
- Optimized fire services management with introduction of new systems, policies, procedures and tools.
- Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
- Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Oversaw scene operations and assigned firefighters to strategic locations.
- Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
- Created fire prevention courses to educate general public.
Senior Custodian
Carthage Central School
Carthage, NY
09.1985 - 10.2017
- Contributed to the overall company mission by identifying opportunities for continuous improvement within the custodial department.
- Upheld high standards for facility appearance by regularly performing detailed inspections of all areas, identifying any deficiencies and taking corrective action as needed.
- Helped reduce energy consumption through proactive measures such as turning off lights when not in use or adjusting thermostats appropriately throughout the building.
- Collaborated with other custodial staff to complete large-scale cleaning projects efficiently and within deadlines.
- Streamlined workflow by creating an effective task schedule based on facility needs and personnel availability.
- Reduced maintenance costs through diligent preventive care of facilities, including regular inspections and minor repairs.
- Provided exceptional customer service to building occupants by addressing their questions or concerns in a professional and courteous manner.
- Demonstrated flexibility and adaptability by adjusting work schedules or tasks as needed to accommodate changing facility needs.
- Promoted teamwork among custodial staff through regular meetings focused on collaboration, problem-solving, and goal-setting initiatives.
- Ensured compliance with environmental regulations by properly disposing of hazardous materials according to guidelines.
- Assisted in training new custodians, helping them understand company policies and learn best practices for maintaining facilities.
- Played a key role in emergency preparedness by participating in drills, maintaining knowledge of evacuation procedures, and ensuring all safety equipment was functional and accessible.
- Enhanced workplace safety by promptly addressing potential hazards, such as spills or broken equipment.
- Consistently met strict deadlines for event setup and teardown, ensuring smooth operations in multi-purpose spaces.
- Maintained a well-organized supply inventory, ensuring availability of necessary cleaning products and tools for daily tasks.
- Kept outdoor areas clean and presentable through consistent trash removal, landscaping upkeep, and snow removal during winter months.
- Improved facility cleanliness by implementing efficient custodial procedures and utilizing appropriate cleaning materials.
- Contributed to a positive workplace atmosphere by maintaining open communication with colleagues and supervisors regarding ongoing tasks and potential issues.
- Supported a healthy work environment by conducting thorough disinfection processes during flu season and in response to outbreaks.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
High School Diploma -
Carthage Senior High School
Carthage, NY06.1985
No Degree - Agriculture Mechanics/ Auto Services
Jefferson Vocational Technical Center
Watertown, NY06.1985
Skills
- Client Relationship Building
- Merchandising
- Delivery Scheduling
- Warranty Administration
- Technical aptitude
- Pricing Strategies
- Automotive systems understanding
- Ordering parts
- Customer Service
- Improving customer satisfaction
- Customer Relations
- POS systems operations
- Invoice Processing
- Purchasing strategies
- Goal Setting
- Inventory Restocking
- Staff Training
- Inventory Management
- Performance Improvement
- Inventory Auditing
- Stock management
- Coordinating paperwork
- Sales Promotion
- Returns processing
- Product Promotion
- Promotional planning
- Customer relationship development
- Complaint Handling
- Product and Service Sales
- Sales strategy development
- Inventory Coordination
- Customer Needs Assessment
- Price Negotiation
- Product Recommendations
- Sales Coaching
- Revenue Generation
Timeline
Commercial Parts Professional
Advance Auto Parts
10.2017 - Current
Senior Custodian
Carthage Central School
09.1985 - 10.2017
Assistant Fire Chief
West Carthage Fire Department
06.1985 - Current
High School Diploma -
Carthage Senior High School
No Degree - Agriculture Mechanics/ Auto Services
Jefferson Vocational Technical Center