Delmar Rodrigues
Lauderdale Lakes
Summary
Dynamic and reliable professional with a strong work ethic, honed at Mohonk Mountain House, delivering exceptional customer service and fostering guest engagement. Proven ability to thrive under pressure while maintaining a calm demeanor. Skilled in order delivery practices and collaboration, ensuring efficient operations and positive experiences for all customers.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Overview
58
58
years of professional experience
Work History
Server
Mohonk Mountain House
08.1992 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Processed orders and sent to kitchen employees for preparation.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
Newspaper Delivery Person
Hudson Valley Newspaper
02.2012 - 06.2018
- Ensured proper handling of newspapers, preventing damage during transportation and delivery.
- Operated delivery vehicles safely and efficiently.
- Delivered orders to customers to drive full satisfaction.
- Kept delivery vehicles in clean working condition for reliable service.
- Drove safely and legally for professional, responsible delivery services.
- Followed state and city driving regulations to maximize safety during delivery routes.
- Maximized fuel efficiency through careful planning and organization of daily routes for optimal distance coverage.
- Loaded and unloaded vehicles at distribution center, lifting heavy loads.
- Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
- Made efficient and safe deliveries with minimal supervision.
Auto Mechanic
GMC / SEARS / SAAB
04.1978 - 04.2021
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Explained estimates and determined repair timelines to manage customer expectations.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Analyzed vehicle data using advanced diagnostic equipment.
- Repaired and replaced worn and damaged components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Optimized workflow by effectively prioritizing daily tasks according to urgency and complexity.
Delivery Driver
Doces E Conservas Vontobel
06.1967 - 11.1977
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Improved delivery accuracy by diligently checking orders before departure.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Verified accuracy of all deliveries against order forms.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
High School Diploma -
Professor Liberto S. Vieira
Santana Do Livramento, Brazil11-1967
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cool under pressure
- Adaptable and flexible
- Warm and friendly
- Reliable and responsible
- Team player
- Positive and professional
- Calm demeanor
- Order delivery practices
- Foreign language proficiency
Languages
Portuguese
English
Spanish
Timeline
Newspaper Delivery Person
Hudson Valley Newspaper
02.2012 - 06.2018
Server
Mohonk Mountain House
08.1992 - 03.2025
Auto Mechanic
GMC / SEARS / SAAB
04.1978 - 04.2021
High School Diploma -
Professor Liberto S. Vieira
Delivery Driver
Doces E Conservas Vontobel
06.1967 - 11.1977
Similar Profiles
Deon McDonaldDeon McDonald
Server, Busser, Server assistant, Food runner at Mohonk Mountain HouseServer, Busser, Server assistant, Food runner at Mohonk Mountain House
Myesha KaufmanMyesha Kaufman
Dish washer at Mohonk Mountain HouseDish washer at Mohonk Mountain House
Mattison WarrenMattison Warren
Bartender at Mohonk Mountain HouseBartender at Mohonk Mountain House