Excellent customer service and dedicated gate agent with a proven track record at American Airlines. Skilled in problem resolution and relationship building, I excel in delivering exceptional customer service while ensuring passenger satisfaction. My attention to detail and active listening have consistently enhanced client experiences in high-pressure environments.
Mother was diagnosed with Alzheimers Desease in 2015. Since then I took her to all doctors visits, cooked for her and basically helped her in everything she needed. When she wasn't able to care for herself I nursed her and became her caregiver.
Assisted in the boarding of passengers. Standby list, and oversold situations. Boarding, delay, and bad weather announcements.
Ticket sales, issued boarding passes, and tagged baggage to destinations. Filled in Unaccompanied Minors pouches and handicapped passengers which were escorted through security and gate areas.
Duties at the gate were announcing the call of passengers and standby list. Delays, bad weather and last boarding calls were also announced always giving excellent customer service.
Fully Bilingual
Fully bilingual bilingual in both on a professional and work setting.