Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Berthiaume

Los Lunas,NM

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. 10-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Word and Microsoft Excel.

Overview

11
11
years of professional experience

Work History

Caregiver

St. Anthony Healthcare
Los Lunas, NM
09.2022 - Current
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Assistant Cashier

Circle K Gas Station
Los Lunas, NM
06.2022 - 09.2022
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items and join reward programs.
  • Removed trash, swept and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.

Elderly Caregiver

Silver Lining SVC LLC
Grants, NM
01.2015 - 01.2020
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted disabled clients to support independence and well-being.

Elderly Caregiver

Dungarvin New Mexico LLC
Grants, NM
01.2014 - 01.2020
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Recorded status and duties completed in logbooks for management.

Education

High School Diploma -

Moriarty High School
Moriarty, NM
09.2006

Skills

  • Upselling Products and Services
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Credit Card Payment Processing
  • Customer Service and Assistance
  • Excellent Attention to Detail
  • Sales Quota Achievement
  • Sales and Upselling

Timeline

Caregiver

St. Anthony Healthcare
09.2022 - Current

Assistant Cashier

Circle K Gas Station
06.2022 - 09.2022

Elderly Caregiver

Silver Lining SVC LLC
01.2015 - 01.2020

Elderly Caregiver

Dungarvin New Mexico LLC
01.2014 - 01.2020

High School Diploma -

Moriarty High School

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Jessica Berthiaume