Madeline Hack
Tigard,OR
Summary
Motivated employee with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
7
7
years of professional experience
Work History
Caregiver
Canfeild Place
02.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Dock Agent
Prime Flight Aviation
05.2022 - 02.2024
- Handled communications between the Docks office and the warehouse personnel
- Assisted clients with check in and check out paperwork, also assisted them with finding their delivery positions
- Kept accurate information of incoming and outgoing products
- Assisted with communication with our clients and team members at other locations via company emails
- Made sure products were properly sealed prior to leaving facility
Customer Service Desk Associate
Walmart
03.2021 - 05.2022
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Answered customer questions about money services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Sales Associate
Ari Diamonds
09.2019 - 02.2020
- Operated cash register, collected payments, and provided accurate change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, products, and services information.
- Built trusting relationships with customers by making personal connections.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Answered customer questions, shared product knowledge and researched pricing and availability.
Cashier/Produce Associate
Walmart
09.2017 - 09.2019
- Worked closely with front-end staff to assist customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Greeted customers and provided immediate and courteous service.
- Processed payments and bagged items for customer check out.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
Education
High School Diploma -
Tualatin High School
Tualatin, OR06.2016
Skills
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Customer Service
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Respectful and Compassionate
- Time Management
- Problem-Solving
Timeline
Caregiver
Canfeild Place
02.2024 - Current
Dock Agent
Prime Flight Aviation
05.2022 - 02.2024
Customer Service Desk Associate
Walmart
03.2021 - 05.2022
Sales Associate
Ari Diamonds
09.2019 - 02.2020
Cashier/Produce Associate
Walmart
09.2017 - 09.2019
High School Diploma -
Tualatin High School