Delmas Porter
Culloden,WV
Summary
Dynamic assistant manager with proven expertise in team leadership, problem-solving, and customer relations. Committed to fostering a positive work environment and enhancing operational efficiency.
Dedicated railroad maintenance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. 10 plus years of hands on experience working with and maintaining hydraulic pneumatic and electrical systems.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Loram Maintenance of Way Inc
10.2023 - Current
- Led operational teams to improve project timelines and enhance workflow efficiency.
- Implemented quality assurance measures to maintain high service standards across all projects.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations on equipment.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Conducted performance evaluations and provided constructive feedback to employees.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Worked with and maintained hydraulic, pneumatic and electrical systems.
Machine Superintendent
Loram Maintenance of Way Inc
10.2020 - 10.2023
- Oversaw daily operations to ensure compliance with safety regulations and quality standards.
- Coordinated maintenance schedules to optimize equipment performance and reduce downtime.
- Led a team of skilled workers, providing mentorship and fostering professional development.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
- Maintained safety onsite and upheld all OSHA regulations.
- Conducted regular site inspections to maintain compliance with industry regulations and standards.
- Enforced rigorous safety procedures during daily operations, creating a safe working environment for all personnel involved in the project''s execution process.
- Scheduled and supervised maintenance and repair of equipment.
- Worked with and maintained hydraulic, pneumatic, and electrical systems.
Machine Operator
Loram Maintenance of Way Inc
10.2016 - 10.2020
- Operated and maintained machinery to ensure optimal production efficiency.
- Monitored equipment performance, identifying issues for prompt resolution.
- Trained new operators on safety protocols and operational procedures.
- Implemented process improvements that reduced downtime and enhanced productivity.
- Conducted routine inspections on equipment, ensuring compliance with safety standards.
- Assisted in troubleshooting mechanical problems, minimizing disruption to operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Operated and controlled railroad maintenance on track equipment.
- Worked with and maintained hydraulic, pneumatic and electrical systems
General Laborer
Loram Maintenance of Way Inc
06.2015 - 10.2016
- Conducted routine inspections on tools and equipment for safety compliance.
- Collaborated with team members to complete assignments within tight deadlines.
- Trained new employees on safety protocols and operational procedures.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Provided maintenance for railroad maintenance equipment.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Used variety of hand and power tools to complete tasks.
- Managed safe and efficient use of tools and equipment on railroad maintenance equipment.
- Inspected tools and equipment to maintain safety and efficiency.
- Worked with hydraulic, pneumatic, and electrical systems
Education
High School Diploma -
Guyan Valley
Branchland, WVSkills
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Team building
- Policy enforcement
Timeline
Assistant Manager
Loram Maintenance of Way Inc
10.2023 - Current
Machine Superintendent
Loram Maintenance of Way Inc
10.2020 - 10.2023
Machine Operator
Loram Maintenance of Way Inc
10.2016 - 10.2020
General Laborer
Loram Maintenance of Way Inc
06.2015 - 10.2016
High School Diploma -
Guyan Valley