Delmonte Meggs
Mobile,AL
Summary
Seasoned Desk Adjuster with 6 years of experience in claims management, coordination of appraisals, and customer service. Proficient in fact-gathering, reporting claim details, and negotiating with policyholders. Seeking Desk Adjuster role to leverage expertise in delivering timely, accurate service and optimizing policyholder satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Slides
08.2024 - 12.2024
Desk Adjuster
Slides
08.2023 - 09.2023
- Managed a portfolio of claims independently, ensuring efficient resolution and high-quality service delivery to policyholders
- Maintained prompt communication with customers, meeting service expectations and contributing to overall customer satisfaction
Desk Adjuster
Slides
02.2023 - 08.2023
- Managed claims independently, ensuring efficiency and adherence to industry standards throughout the process
- Delivered exceptional customer service, addressing policyholder inquiries and concerns with professionalism and care
- Conducted thorough investigations, accurately compiling and reporting claim details to facilitate timely resolution by the insurer
Desk Adjuster
Slides
03.2022 - 08.2022
- Conducted comprehensive appraisals and compiled detailed reports for insurance claims, ensuring accuracy and thoroughness in documentation
- Facilitated effective communication between policyholders and the insurance company, clarifying claim details and information requirements
- Negotiated settlements with policyholders, balancing client satisfaction with company policy adherence
Desk Adjuster
Slides
09.2021 - 03.2022
- Managed the appraisal process by accurately assembling and documenting claim details for reporting to the insurer
- Facilitated effective communication between all parties, ensuring thorough and factual case presentations
- Conducted negotiations with policyholders to reach amicable settlements aligned with company guidelines
Desk Adjuster
AllState
06.2021 - 09.2021
- Facilitated appraisals and conducted policy coverage assessments for insurance claims
- Developed comprehensive expertise in customer service by proactively acquiring knowledge of various processes and client protocols
- Enhanced operational efficiency by integrating additional queues into standard procedures
Desk Adjuster
Slides
05.2020 - 10.2020
- Managed the appraisal process, ensuring accurate and timely assessments of property damages for claims resolution
- Compiled and communicated comprehensive claim reports to insurers, detailing incident facts and evaluation findings
- Conducted negotiations with policyholders to reach amicable settlements aligned with company guidelines
Desk Adjuster
State Farm
05.2019 - 01.2020
- Managed the appraisal process by accurately documenting claim details and effectively communicating findings to the insurer
- Conducted negotiations with policyholders to reach agreeable claim settlements, ensuring both party's interests were represented
Desk Adjuster
Slides
06.2018 - 12.2018
- Managed comprehensive appraisal coordination and conducted policy coverage assessments for insurance claims, ensuring adherence to client guidelines and industry standards
- Enhanced expertise in customer service by proactively acquiring knowledge in various processes, queues, and client-specific protocols
Desk Adjuster
State Farm
02.2018 - 05.2018
- Managed the appraisal coordination process effectively, ensuring accurate and prompt service delivery to enhance customer satisfaction
- Maintained comprehensive and up-to-date documentation for claim files, ensuring integrity and efficiency in claims processing during periods of low claim volume
Desk Adjuster
StateFarm
10.2016 - 03.2017
- Evaluated insurance claims independently, ensuring adherence to policy coverage guidelines and delivering resolutions in a timely manner
- Enhanced customer satisfaction by providing thorough and efficient service to policyholders, facilitating prompt and fair claim outcomes
Education
No degree obtained -
University of South Alabama
06.1996
Certification
- 2024 NFIP Claims Adjuster Presentation April 2, 2024
Timeline
Desk Adjuster
Slides
08.2024 - 12.2024
Desk Adjuster
Slides
08.2023 - 09.2023
Desk Adjuster
Slides
02.2023 - 08.2023
Desk Adjuster
Slides
03.2022 - 08.2022
Desk Adjuster
Slides
09.2021 - 03.2022
Desk Adjuster
AllState
06.2021 - 09.2021
Desk Adjuster
Slides
05.2020 - 10.2020
Desk Adjuster
State Farm
05.2019 - 01.2020
Desk Adjuster
Slides
06.2018 - 12.2018
Desk Adjuster
State Farm
02.2018 - 05.2018
Desk Adjuster
StateFarm
10.2016 - 03.2017
- 2024 NFIP Claims Adjuster Presentation April 2, 2024
No degree obtained -
University of South Alabama