AREAS OF FOCUS: INSURANCE CLAIMS ADJUSTER QUALIFICATIONS PROFILE Self-motivated, analytical, and results-driven Insurance Adjusting professional specializing in personal, property and casualty loss and damages. Strong industry related construction knowledge with experience in water and fire mitigation and mold remediation. Dedicated Customer Service professional committed to maintaining professional relationships to increase profitability and drive business results. Accomplished in providing unsurpassed support to demanding customers. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Results-oriented Claims Adjuster bringing hands-on law enforcement experience and exceptional leadership and communication skills. Background includes criminal investigation, insurance fraud and surveillance.
Hi, I’m
TOBECHI ADENRELE
ADJUSTER
San Antonio,TX
Summary
Overview
7
years of professional experience
5
years of post-secondary education
3
Certifications
Work History
Acorn Claims
Desk Adjuster
09.2022 - 07.2023
Job overview
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Used prescribed guidelines or policies in analyzing situations.
- Investigated origin and cause of claims by contacting appropriate parties.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
FREEWAY INSURANCEDallas, TX
Regional Sales Manager
05.2019 - 08.2022
Job overview
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provide primary customer support to internal and external customers
- Finalized sales contracts with high-value customers.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
ERIE INSURANCERichmond, VA
Claims Analyst
08.2017 - 09.2019
Job overview
- Managed and reviewed property claims both commercial and residential for wind, hail, fire, water damage, and vandalism perils
- Analyzed mitigation claim reports based on standards including correct invoicing of line items, critical review of data in the record of drying conditions, correct labor efficiency, price list variation and equipment sizing
- Evaluated information to determine coverage and total value of claim
- Submitted claims within established guidelines for commercial and personal lines clients and followed up on the status of all claim files with clients.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Identified key areas not performing well and implemented effective, new processes.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
VIRGINIA FARM BUREAU INSURANCE COMPANYBlackstone, VA
Property Field Adjuster
09.2018 - 05.2019
Job overview
- Performed of full interior/exterior inspections to residential and commercial buildings, documenting and preparing mitigation and build back estimates in Xactimate
- Evaluated information to determine coverage and total value of claim
- Processed property claims within designated authority
- Made timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Processed payments and determined appropriate reserves
- Identified subrogation claims and initiated appropriate action.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
ARISE VIRTUAL SOLUTIONS INCDallas, TX
Customer Service Representative
06.2016 - 08.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Answered constant flow of customer calls with minimal wait times
- Cultivated customer loyalty, promoted repeat business, and improved sales
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Education
University of Texas Permian BasinOdessa, TX
BBA from Business in Accounting
05.2021 - Current
University Overview
DeVry UniversityDowners Grove, IL
Associate of Science from Accountant
08.2016 - 06.2019
University Overview
3 | PAGE
- Dean's List Fall semester, 2018
Skills
Insurance Policy Knowledgeundefined
Certification
AIE - Accredited Insurance Examiner
Timeline
Desk Adjuster
Acorn Claims
09.2022 - 07.2023
AIE - Accredited Insurance Examiner
06-2021
University of Texas Permian Basin
BBA from Business in Accounting
05.2021 - Current
Regional Sales Manager
FREEWAY INSURANCE
05.2019 - 08.2022
Property Field Adjuster
VIRGINIA FARM BUREAU INSURANCE COMPANY
09.2018 - 05.2019
Claims Analyst
ERIE INSURANCE
08.2017 - 09.2019
DeVry University
Associate of Science from Accountant
08.2016 - 06.2019
Customer Service Representative
ARISE VIRTUAL SOLUTIONS INC
06.2016 - 08.2018
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