Jeremy Carabajal
Fairway,Kansas
Summary
Insurance professional with extensive experience in liability policy analysis, non-standard claims handling, and no-fault claims management. Achieved a 100% close-to-open ratio while mentoring junior adjusters. Strong negotiation skills and expertise in regulatory compliance contribute to successful outcomes in complex claims environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Desk Adjuster
The General
03.2023 - Current
- Manage a high-volume caseload of 75 claims, consistently maintaining a 100% close-to-open ratio through efficient task prioritization.
- Directed thorough investigations into complex liability and coverage issues, ensuring accurate financial exposure.
- Partnered with clients, field adjusters, and legal counsel to streamline communication and minimize claim cycle time.
- Mentored and trained junior adjusters, enhancing team efficiency and improving file quality.
Property Adjuster
Midwest Family Mutual
02.2022 - 03.2023
- Conducted comprehensive no-fault injury investigations to clarify coverage limits and establish primary liability.
- Facilitated total loss settlements for policyholders, overseeing 50 claim files monthly and achieving high customer satisfaction.
- Resolved complex multi-vehicle claims through in-depth liability analysis and thorough evidence gathering.
- Coordinated claims activities across 26 states, ensuring strict compliance with diverse state-specific statutes and company protocols.
Tier II Claims Investigator
Farmers Insurance
09.2016 - 09.2021
- Launched professional journey in insurance, developing expertise in risk assessment and customer service.
- Spearheaded complex coverage and liability investigations across multiple states, navigating various jurisdictional requirements.
- Collaborated with regional adjusters and legal teams to finalize accurate claim decisions on high-stakes files.
- Interpreted intricate policy language to determine coverage applicability, reducing erroneous payouts.
- Extensive experience in estimating low-to-moderate cost damage claims, up to $10,000 in authority.
- Developed proficiency in HEART and GuideWire Claims Center navigation systems.
- Mentored new hires and supported team supervision to enhance onboarding and knowledge transfer.
Education
Bachelor of Arts - Speech-Language Hearing Sciences
University of Kansas
Lawrence, KS12-2015
Skills
- Liability policy analysis
- Total loss settlements
- No-fault claims management
- Case management
- Negotiation skills
- Regulatory compliance
- Litigation support
- Training and mentorship
Websites
Certification
P&C License, Texas, 06/30/26
Timeline
Desk Adjuster
The General
03.2023 - Current
Property Adjuster
Midwest Family Mutual
02.2022 - 03.2023
Tier II Claims Investigator
Farmers Insurance
09.2016 - 09.2021
Bachelor of Arts - Speech-Language Hearing Sciences
University of Kansas