Delmy Retana-Silva
Los Angeles,CA
Summary
Skilled professional with comprehensive experience in drafting legal documents, managing case files, and performing research. Strong ability to maintain an efficient office environment through exceptional organizational skills and attention to detail. Demonstrated capability in maintaining confidentiality, providing support on complex legal cases, and contributing positively to team efforts.
Overview
3
3
years of professional experience
Work History
Senior Case Manager
The Law Office of Raymond Sarraf
Los Angeles, California
07.2025 - Current
- Managed a high-volume personal injury caseload from intake through settlement, ensuring compliance with legal deadlines, court procedures, and statutes of limitations.
- Coordinated client medical care by scheduling appointments, facilitating referrals, and communicating with healthcare providers, ensuring seamless treatment continuity and client satisfaction.
- Negotiated with insurance adjusters and tracked liens and settlements, maintaining detailed case files to strengthen litigation strategy and support attorney review.
- Developed training program for junior staff on case management processes and best practices, increasing team knowledge and operational effectiveness.
Case Manager
Yagoubzadeh Law Firm
Beverly Hills, California
06.2024 - 06.2025
- Managed multiple personal injury cases from intake through settlement, coordinating medical treatment, insurance communication, and client updates to ensure timely case progression.
- Gathered and organized medical records, bills, and supporting documentation; prepared demand packages and collaborated with attorneys to enhance case strategy and optimize client recovery.
- Maintained consistent client communication through status updates, addressing questions, and providing compassionate support, contributing to increased client satisfaction and retention.
Research Assistant
UCR Department of Political Science
Riverside, California
09.2023 - 06.2024
- Conducted literature reviews that shaped research projects in political science.
- Assisted faculty with data collection and analysis, enhancing quality of academic publications.
- Gathered data from various sources, including online databases, libraries, and interviews with experts.
- Coordinated research activities and organized project documentation, optimizing research workflows.
Education
Bachelor of Arts - Political Science
University of California, Riverside
Riverside, CA06-2024
Master of Public Administration - Public Administration - Healthcare & Policy
California State University, Dominguez Hills
Carson, CA04-2026
Skills
- Case management
- Policy analysis
- Client communication
- Project management
- Regulatory compliance
- Data collection & analysis
- Database management
- Software proficiency
- Organization and multitasking
- Legal Research
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Case Manager
The Law Office of Raymond Sarraf
07.2025 - Current
Case Manager
Yagoubzadeh Law Firm
06.2024 - 06.2025
Research Assistant
UCR Department of Political Science
09.2023 - 06.2024
Bachelor of Arts - Political Science
University of California, Riverside
Master of Public Administration - Public Administration - Healthcare & Policy
California State University, Dominguez Hills