Delon Smith
Greenbelt,MD
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
7
7
years of professional experience
Work History
Sales Associate
Nike
Lanham, MD
02.2023 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Organized stockroom shelves according to size, color or style.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Ramp Agent
Amazon air
Hanover, MD
01.2021 - 01.2022
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded containers and other cargo, transporting to and from aircraft.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Warehouse Forklift Operator
TBC Corporation
Summerville, SC
01.2017 - 01.2021
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Loaded or unloaded shipments on trucks.
- Processed orders by picking products from shelves within the warehouse.
- Operated forklift to transport goods throughout warehouse.
- Located, pulled and prepared orders.
- Staged goods in loading dock area.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Operated manual pallet jacks to move material around the warehouse.
- Assisted with shipping and receiving activities as needed.
- Ensured all safety protocols were followed while operating the forklift.
- Organized warehouse and arranged items following procedures and safety rules.
- Received, inspected and stocked incoming shipments.
- Unloaded incoming supplies and placed them into designated storage areas.
- Boxed, labeled and added shrink wrapping to items.
- Organized items according to size, type, style, color, or product code.
- Relocated goods from dock area to appropriate storage locations.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD05-2016
Skills
- Order Processing
- Customer Needs Assessment
- Inventory Control
- Product Sales
- Payment Processing
- Upselling
- Exceptional Customer Service
- Problem-Solving Skills
- Cash Handling
- Written and Oral Communication Skills
- Relationship Building
- [Type] Product Knowledge
- Customer Service
- Shipment Processing
- Teamwork and Collaboration
- Multi-Tasking Strength
- Time Management
- Cash Register Operation
Timeline
Sales Associate
Nike
02.2023 - Current
Ramp Agent
Amazon air
01.2021 - 01.2022
Warehouse Forklift Operator
TBC Corporation
01.2017 - 01.2021
High School Diploma -
Charles Herbert Flowers High School