Delona Drews
Chatfield,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at McDonald's. Proven ability to resolve complaints and enhance customer satisfaction while analyzing sales data to inform inventory decisions. Skilled in problem-solving and motivated to drive team performance and operational efficiency.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
10
10
years of professional experience
Work History
Assistant Manager
McDonald's
01.2025 - 01.2026
- Resolved customer complaints effectively, maintaining high levels of service quality.
- Analyzed sales data to identify trends, informing inventory restocking decisions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Production Worker
Kholer
01.2023 - 01.2024
- Assisted in training new employees on equipment operation and safety protocols.
- Monitored inventory levels and reported discrepancies to management promptly.
- Documented production logs accurately for tracking output and performance metrics.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
Assistant Manager
Schlotzsky's Deli
01.2021 - 01.2022
- Assisted in managing daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on company policies and service standards.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Collaborated with management to develop promotional strategies enhancing customer engagement.
- Monitored financial transactions, ensuring compliance with budgeting guidelines and cost controls.
- Coordinated team schedules, optimizing coverage during peak hours for improved service delivery.
Industrial Cleaner
Veranda Marine
01.2019 - 01.2021
- Operated industrial cleaning equipment to maintain cleanliness and safety standards.
- Conducted routine inspections to identify maintenance needs and ensure operational efficiency.
- Collaborated with team members to execute daily cleaning schedules effectively.
- Utilized environmentally friendly cleaning products to promote workplace safety and sustainability.
- Reported safety hazards and maintenance issues to supervisors promptly for resolution.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
Production Worker
Tyson Foods
01.2018 - 01.2019
- Operated production machinery to maintain efficient workflow and meet daily targets.
- Inspected products for quality assurance, ensuring compliance with safety standards.
- Collaborated with team members to streamline processes and improve productivity.
- Maintained cleanliness and organization of work area to ensure safe working conditions.
- Adhered to strict safety guidelines, contributing to a reduction in workplace incidents.
Wait Staff Member
El Agave Athentic Mexican Rest
01.2017 - 01.2018
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu recommendations and upselling to enhance guest experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled cash transactions and processed payments efficiently at point of sale system.
- Resolved customer complaints promptly to maintain positive dining atmosphere.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
Piggley Wiggley
01.2016 - 01.2016
- Operated cash register efficiently, ensuring accurate transaction processing.
- Assisted customers with inquiries, providing friendly and knowledgeable service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline checkout processes during peak hours.
- Handled cash and credit transactions, adhering to company policies for security and accuracy.
- Engaged with customers to promote store loyalty programs and special promotions effectively.
- Supported inventory management by restocking merchandise near the checkout area as needed.
Education
Associate of Applied Science - Nursing
Schreiner University
Kerrville, TX06-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
Timeline
Assistant Manager
McDonald's
01.2025 - 01.2026
Production Worker
Kholer
01.2023 - 01.2024
Assistant Manager
Schlotzsky's Deli
01.2021 - 01.2022
Industrial Cleaner
Veranda Marine
01.2019 - 01.2021
Production Worker
Tyson Foods
01.2018 - 01.2019
Wait Staff Member
El Agave Athentic Mexican Rest
01.2017 - 01.2018
Cashier
Piggley Wiggley
01.2016 - 01.2016
Associate of Applied Science - Nursing
Schreiner University