Delonda Walker
Seffner,FL
Summary
Dynamic management professional with extensive experience at McDonald's Restaurant, excelling in inventory management and customer engagement. Proven track record in optimizing labor costs and enhancing staff productivity, while ensuring compliance with health and safety regulations. Adept at creating a positive work environment that fosters employee motivation and satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Management
McDonald's Restaurant
Tampa, FL
03.2001 - Current
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Education
High School Diploma -
SHCOE
Pompano Beach, FLSkills
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Pre-shift walk-through
- Operations management
Certification
- General Management Career Preparation Training - Nov. 2025
Timeline
Management
McDonald's Restaurant
03.2001 - Current
High School Diploma -
SHCOE