Delored Ryans
The Housing Council at PathStone
ROCHESTER,NY
2027
years of professional experience
Dynamic professional with a proven track record at The Housing Council at PathStone, excelling in customer service and call handling. Leveraged strong interpersonal skills to enhance client satisfaction and foster positive relationships. Skilled in multi-line phone operation and adept at managing high-volume inquiries, ensuring timely and effective support.
Work History
Receptionist Administrator
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
- Responded to inbound calls and emails with accurate, courteous customer support.
- Guided clients through community resource referrals using active listening and needs assessment.
- Documented interactions and service requests in confidential records with strong attention to detail.
- Resolved routine inquiries by explaining programs, eligibility, and next-step procedures clearly.
- Managed high-volume front-line requests while maintaining professionalism and service consistency.
- Collaborated with internal staff to route complex concerns to appropriate program contacts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive
Education
Associate of Applied Science
Skills
Multi-line phone operation
Appointment setting
Guest relations
Meeting coordination
Visitor assistance
Call handling
Customer service
Phone and email etiquette
Data entry
Microsoft office
Customer service management
Scheduling and calendar management
Team leadership
Schedule management
Timeline
Receptionist Administrator
The Housing Council at PathStone
2024 - CurrentRead More
Customer Service Representative
United Way of the Finger Lake Region
2001 - 2023Read More
Bryant & Stratton College
Associate of Applied Science
Read More