Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
Delores Ellis
Wellborn,FL
Summary
Overview
14
years of professional experience
Work History
MedImpact
PA Clerk
09.2021 - 01.2022
Job overview
- Data Entry
- Proofreading patients documents, medical forms, chart notes, etc
- Processing medical request for medications
Sitel
WAH Customer Service Representative
04.2020 - 08.2021
Job overview
- Assist customers over the phone
- Troubleshoot and Upsell AT&T products when necessary
- Access customers accounts
- Answer questions due to equipment, billing, services, etc
- Resolve customer issues over the phone
Bay Medical Center-Panama City
Scheduler
09.2016 - 12.2018
Job overview
- Assisting patients over the phone
- Schedule patients for outpatient procedures
- Assist Dr
- Office with scheduling the patient for the correct testing
- Faxing Orders
- Providing excellent customer service to the patient and Dr
- Office
- Verifying medical claims
Bay Regional Juvenile Detention Center-Panama City
Medical Records Clerk
03.2015 - 09.2016
Job overview
- Prepare medical charts
- Update medical forms
- Upload, scan, copy, fax, etc
- Organize file room
- Answer and route calls
General Dynamic
Customer Service Representative
09.2013 - 05.2014
Job overview
- Assist customers over the phone with medical insurance applications
- Update application in database
- Assist customers through Webchat
- Data entry
Alere Healthcare
Case Manager Assistant
10.2008 - 12.2009
Job overview
- Assist cancer patients over the phone
- Route calls to the correct case manager
- Update tickler list in the system
- Offer assistance to the cancer patients
Nova Southeastern University
Data Entry Clerk
12.2007 - 08.2008
Job overview
- Data entry
- Input and update information in database
- Answer multi phone lines
Education
Miramar HighMiramar, FL
High School Diploma
University Overview
Everest UniversityOrlando, FL
No Degree from Medical Billing
University Overview
Skills
Verify medical claims status
Utilizing multiple applications, such as Omni interactions, Amisys, etc,
Read source documents and entered data in specific data fields, using keyboards or scanners
Compiled, sorted and verified the accuracy of data before it was entered
Compared data with source documents, and re-entered data in verification format to detect errors
Stored completed documents in appropriate locations
Located and corrected data entry errors, and reported them to supervisors
Maintained logs of activities
Selected materials needed to complete work assignment
Timeline
PA Clerk
MedImpact
09.2021 - 01.2022
WAH Customer Service Representative
Sitel
04.2020 - 08.2021
Scheduler
Bay Medical Center-Panama City
09.2016 - 12.2018
Medical Records Clerk
Bay Regional Juvenile Detention Center-Panama City
03.2015 - 09.2016
Customer Service Representative
General Dynamic
09.2013 - 05.2014
Case Manager Assistant
Alere Healthcare
10.2008 - 12.2009
Data Entry Clerk
Nova Southeastern University
12.2007 - 08.2008
Miramar High
High School Diploma
Everest University
No Degree from Medical Billing
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