Delores Sosa

Oversaw billing accounts for utility services, ensuring timely payments and accurate financial records to support operational continuity. Streamlined procurement by creating purchase orders for office supplies and equipment, enhancing efficiency. Maintained precise inventory records and assisted with monthly reports on facility operations for management review. Provided customer service support, enhancing client satisfaction by responding promptly to inquiries.

• Scheduled maintenance repairs to ensure operational efficiency.
• Managed access cards for secure building entry, maintaining safety protocols.
• Provided customer service support, enhancing client satisfaction by responding promptly to inquiries.

Supervised daily facility operations, ensuring maintenance and repairs met budget and quality standards. Managed vendor relationships, enhancing service quality and controlling costs. Coordinated inspections and compliance checks, upholding safety standards and regulatory adherence. Implemented safety protocols, reducing incidents and improving tenant satisfaction through prompt responses to maintenance requests.

• Reduced incidents with effective safety protocol implementation.
• Improved client satisfaction by addressing urgent requests swiftly.
• Conducted regular facility inspections to identify improvement areas.

Coordinated meetings, ensuring seamless room reservations and technical setups. Managed office supplies, maintaining optimal stock levels for uninterrupted operations. Handled confidential documents to ensure data security. Supported project teams by tracking deadlines and enhancing productivity. Assisted executives with calendar management and meeting scheduling, boosting organizational efficiency. Organized events by securing venues and arranging catering, improving attendee experience. Entered data into spreadsheets for accurate record-keeping. Set up workshops and conferences, preparing necessary supplies for smooth execution.

• Managed office supplies inventory effectively.
• Enhanced team productivity through deadline tracking.
• Improved organizational efficiency with calendar management.

Delivered technical support for software licensing issues, ensuring client satisfaction. Negotiated contracts for cloud hosting and software licensing, aligning with business goals. Maintained compliance with industry regulations for software agreements. Coordinated with external vendors on service contracts to uphold quality and compliance. Collaborated across teams to achieve project objectives and resolve product challenges.

• Provided timely technical support, improving client satisfaction.
• Ensured compliance with software licensing regulations.
• Collaborated effectively to address project challenges.

Managed customer reservations using Aeromexico's booking system, ensuring data accuracy and record integrity. Assisted customers via phone, confirming reservations and addressing inquiries to deliver excellent service. Processed group reservations for events, guaranteeing timely confirmations. Enhanced travel experiences by accommodating itinerary changes and special requests.

• Achieved high accuracy in data entry and record keeping.
• Maintained customer satisfaction during peak travel periods.
• Coordinated with hotel teams for effective room allocations.
• Ensured secure transactions by processing credit card payments.