Delores Tucker
Fraziers Bottom,WV
Summary
Proven track record in enhancing patient care and streamlining registration processes at CAMC Teays Valley Hospital. Skilled in data entry accuracy and exceptional communication, consistently improving customer satisfaction and team productivity.
Overview
45
45
years of professional experience
Work History
Outpatient Registration Clerk
CAMC Teays Valley Hospital
Hurricane, WV
04.2024 - Current
- Greeted patients and collected registration forms, insurance cards, and other pertinent information for check-in process.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Verified patient demographics and insurance eligibility prior to services being rendered.
- Scanned all documents into patient's electronic medical record.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Ensured that all required consents were obtained prior to treatment or procedure.
Front Office Lead
MedExpress Urgent Care
09.2008 - 12.2019
- Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality and HIPPA protocols at all times.
- Served as a liaison between guests and other departments within the company, facilitating clear communication channels to address concerns efficiently.
- Ensured compliance with all relevant regulations by staying up-to-date on industry best practices related to safety standards and workplace policies.
- Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.
- Kept high average of performance evaluations.
Medical Transcriptionist
Thomas Hospital
08.2007 - 09.2008
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
Licensed Property and Casualty Insurance Agent
Nationwide Insurance Company
01.1992 - 08.2007
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events.
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
Ophthalmic Assistant
Eye And Ear Clinic Of Charleston, Inc.
08.1980 - 01.1992
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Continuously updated professional skillset through active participation in continuing education programs related to ophthalmic healthcare and patient care techniques.
- Administered eye medications and obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
Education
Associate of Science - Medical Secretarial And Assistant Studies
West Virginia Institute of Technology
Montgomery, WVHigh School Diploma -
Nicholas County High School
Summersville, WVSkills
- Staff training and development
- Attention to detail
- Exceptional communication
- Proper handling of sensitive patient information adhering to strict confidentiality and HIPPA protocols at all times
- Computer proficiency
- Team building
- Data entry accuracy
- Customer service excellence
Timeline
Outpatient Registration Clerk
CAMC Teays Valley Hospital
04.2024 - Current
Front Office Lead
MedExpress Urgent Care
09.2008 - 12.2019
Medical Transcriptionist
Thomas Hospital
08.2007 - 09.2008
Licensed Property and Casualty Insurance Agent
Nationwide Insurance Company
01.1992 - 08.2007
Ophthalmic Assistant
Eye And Ear Clinic Of Charleston, Inc.
08.1980 - 01.1992
Associate of Science - Medical Secretarial And Assistant Studies
West Virginia Institute of Technology
High School Diploma -
Nicholas County High School
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