Delores (Rene) Dickens
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining administrative processes at Nephrology Associates. Skilled in HIPAA compliance and electronic health records, coupled with a compassionate approach to patient interactions. Excelled in medical office administration, significantly improving records accuracy and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Nephrology Associates
Florida , Panama City
06.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Take blood pressure , weight
Medical Records Clerk
Nephrology Associates
Panama City, FL
06.2016 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Answering Phone , checking in patients , put labs in patient charts and any other documents insurance information.
- Audit for Ciox Health , insurance company's etc.
Unit Clerk
UNC Health Care
Chapel Hill, NC
02.2008 - 01.2015
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Put in lab orders for doctors.
- Faxing lab orders.
Education
High School Diploma -
James Madison High School
Norcross, GAAssociates in Medcial Billing - Medical Billing And Coding
James Madison
Norcross, GASkills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Electronic Health Records
- Compassionate
- Medical Procedures
- Insurance Verification
- Medical office administration
- Payment Collection
- Medical terminology in [Languages]
Timeline
Medical Assistant
Nephrology Associates
06.2016 - Current
Medical Records Clerk
Nephrology Associates
06.2016 - Current
Unit Clerk
UNC Health Care
02.2008 - 01.2015
High School Diploma -
James Madison High School
Associates in Medcial Billing - Medical Billing And Coding
James Madison