DELORIES LEE
Portage,IN
Summary
Hardworking and dedicated Paraprofessional with 9 years of experience in education, customer service, and sales. Proficient in classroom management, lesson planning, and case management. Possess a strong background in retail sales, customer service, and leadership. Currently pursuing a degree in Medical Billing & Coding. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Title 1 Paraprofessional
Portage Township Schools
Portage, IN
08.2023 - Current
- Assisting with lesson plans
- Small group and individualized instruction
- Supervising students
- Compiles instructional materials for classroom use
- Testing students: Determining if students need extra lessons
- Assessing classes: Identifying students who may benefit from Title 1 instruction
- Monitoring and assisting students during activities like drills, study, and research, and helping students with supplementary instruction
- Keeping daily records of student progress, and maintaining informational and operational records
- Helping the teacher with conferences and communications with parents, and typing and duplicating materials like bulletins, schedules, and correspondence
- Monitored student progress through regular assessments, enabling targeted interventions for improved academic performance.
- Supported literacy development by assisting students with reading comprehension exercises and vocabulary building activities.
Shipt Shopper
Shipt
world wide
03.2021 - Current
- Customer service
- Taking orders
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Developed strong relationships with store employees, leading to better collaboration and improved efficiency during shopping trips.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Case Manager
Alpha Rae Personnel Inc
Gary, IN
10.2022 - 08.2023
- Handling case files
- Handling case assignments, draft service plans, review case progress and determine case closure
- Record cases information, complete accurately all necessary forms and produce statistical reports
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
Sales Lead seasonal
Things Remembered
Merrillville, IN
01.2021 - 10.2022
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability
Seasonal Sales Associate/Cashier
Bath & Body Works
Merrillville, IN
10.2020 - 01.2021
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability
- Assisted customers with locating items
- Assisted customers with reservations
- Answered customer questions
- Served as team lead
- Responsible for resolving all customer complaints
- Maximized sales transactions
- Handled returns and exchanges
- Responsible for auditing and organizing the whole store
- Created inventory of products
- Restocked shelves
- Kept store clean
Y-Care
Portage Township Schools (YMCA)
Portage, IN
08.2019 - 03.2020
- Prepare meals and organize mealtimes and snacks for children
- Keep records of children's progress, routines, and interest
- Supervise and monitor the safety of children in their care
- Building relationship with the parents
Sales Associate
Walmart
Hammond, IN
12.2018 - 03.2020
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Keeping the store tidy and clean, this includes hovering and mopping
- Having a friendly and engaging personality
- Must be helpful and polite
- Knowledge of inventory techniques
- Receiving and storing the delivery of large amounts of stock
Sales Associate
Things Remembered
Merrillville, IN
11.2017 - 01.2019
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability
Cashier/Host
Isle Casino Hotel Waterloo
Waterloo, IA
04.2016 - 10.2017
- Perform basic math functions to collect payments and make change
- Operate registers, scanners, scales and credit card/debit card terminals
- Keep the checkout area clean and orderly
- Memberships
- Take customers' food and drink orders
- Assist with setting tables and rearranging tables to accommodate larger parties
- Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
Sales Associate
Things Remembered
Merrillville, IN
01.2015 - 01.2016
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability
Education
Associate Degree - Medical Billing & Coding
Ultimate Medical Academy
03-2026
High school diploma - undefined
Gary School
Gary, IN06.2019
Associate - Intro in Health Care
Ivy Tech Community College
Gary, IN12.2018
Skills
- Electronic medical record systems
- Microsoft Excel (5 years)
- ICD-10 coding
- Retail Sales (8 years)
- Microsoft Office (8 years)
- Medical Coding
- Social services (2 years)
- Early childhood education
- Customer Service (9 years)
- Medical office experience
- Case Management
- Outlook (3 years)
- Attention to details
- CPT Coding
- Medical Billing
- Medical Scheduling
- Excel (8 years)
- Team Leader (2 years)
- Teaching (1 year)
- Accounts receivable
- Medical Terminology
- Insurance Verification
- Computer Skills
- Filing (6 years)
- CPR (2 years)
- Leadership Experience (5 years)
Certification
- Driver's License Present
- CPR Certification
- First Aid Certification
Timeline
Title 1 Paraprofessional
Portage Township Schools
08.2023 - Current
Case Manager
Alpha Rae Personnel Inc
10.2022 - 08.2023
Shipt Shopper
Shipt
03.2021 - Current
Sales Lead seasonal
Things Remembered
01.2021 - 10.2022
Seasonal Sales Associate/Cashier
Bath & Body Works
10.2020 - 01.2021
Y-Care
Portage Township Schools (YMCA)
08.2019 - 03.2020
Sales Associate
Walmart
12.2018 - 03.2020
Sales Associate
Things Remembered
11.2017 - 01.2019
Cashier/Host
Isle Casino Hotel Waterloo
04.2016 - 10.2017
Sales Associate
Things Remembered
01.2015 - 01.2016
High school diploma - undefined
Gary School
Associate - Intro in Health Care
Ivy Tech Community College
Associate Degree - Medical Billing & Coding
Ultimate Medical Academy