Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DELORIS HARDY

New York

Summary

Customer service professional with extensive experience in educational and healthcare environments. Proven ability to enhance customer satisfaction through effective communication and collaboration. Committed to empowering individuals and communities by delivering exceptional support and service.

Overview

11
11
years of professional experience

Work History

Direct Support Professional

Young Adult Institute
New York
06.2024 - 03.2025
  • Encouraged self-help activities to promote independence among clients
  • Documented services are provided to ensure accurate records for daily operations
  • Reported changes in the client's condition to administrators and supervisors for appropriate intervention

Student Assistance

Office of Accessibility at Hunter College
New York
09.2022 - 06.2023
  • Referred students to appropriate staff for services, including interpreter, note-taking, and hearing-impaired accommodations
  • Ensured exam files were sorted chronologically and filed in designated folders
  • Processed identification cards for student access to accessibility services

Intern

Good Shepherd After School Program
New York
09.2019 - 12.2019
  • Facilitated group play sessions indoors and outdoors to foster child development
  • Followed up with parents on waitlists to confirm continued student enrollment
  • Updated and verified students' immunization and medical records for program compliance

Medical Assistant

Bergen Medical Associates
New York
05.2015 - 06.2016
  • Updated clients' prescription records to reflect dosage adjustments and verify usage
  • Conducted client intakes and recorded vital signs, including blood pressure, weight, and height
  • Performed emotional and mental assessments to determine clients' needs for supportive measures

Home Health Aide

Bayada Health Care
New York
03.2014 - 03.2016
  • Assisted patients with mobility restrictions by aiding in grooming, feeding, dressing, and facilitating medical appointments
  • Traveled to clients' homes to conduct mandatory healthcare visits and ensure continuity of care
  • Recorded patients' care plans to document and report progress effectively

Education

Bachelor of Arts - Sociology

Hunter College, CUNY
05.2024

Associate of Science - Human Services

Borough of Manhattan Community College, CUNY
05.2020

Skills

  • Client needs assessment
  • Patient condition reporting
  • Customer service excellence
  • Communication skills
  • Team collaboration

Accomplishments

Dean's list, Borough of Manhattan Community College,CUNY

Timeline

Direct Support Professional

Young Adult Institute
06.2024 - 03.2025

Student Assistance

Office of Accessibility at Hunter College
09.2022 - 06.2023

Intern

Good Shepherd After School Program
09.2019 - 12.2019

Medical Assistant

Bergen Medical Associates
05.2015 - 06.2016

Home Health Aide

Bayada Health Care
03.2014 - 03.2016

Bachelor of Arts - Sociology

Hunter College, CUNY

Associate of Science - Human Services

Borough of Manhattan Community College, CUNY
DELORIS HARDY