Deloris Redd
Sterling Heights,MI
Summary
Dynamic professional with a proven track record as a Dental Treatment Coordinator at Emergency Dental of Detroit, enhancing patient satisfaction and case acceptance through effective communication and customized treatment plans. Skilled in HIPAA compliance and office administration, I excel in fostering relationships and delivering exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
Emergency Dental of Detroit
01.2020 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
Store Leader
Family Dollar
02.2018 - 01.2023
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Boosted brand awareness through creative and multifaceted marketing strategies.
Education
Business Management
Macomb Community College
Warren, MISkills
- HIPAA compliance
- Office administration
- Phone etiquette
- Insurance verification
Certification
CPR/BLK
OSHA
BBP
Timeline
Dental Treatment Coordinator
Emergency Dental of Detroit
01.2020 - Current
Store Leader
Family Dollar
02.2018 - 01.2023
Business Management
Macomb Community College
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