Smart Community Manager promoting positive outlook for employees and residents, known for exceptional service. Strong interpersonal skills, effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented with a passion for continuous learning and innovation.
Overview
10
10
years of professional experience
Work History
Community Manager
Cushman & Wakefield
Atlanta, GA
08.2021 - 05.2024
Directly interacts with all Associates, guests, and vendors, providing a high level/quality of customer service.
Providing concierge-level service from the Community Manager/Workplace Services desk, creating an exceptional workplace experience.
Recommends local activities/restaurants to Associates and visitors.
Provides all logistical direction to Executive Assistants/Executives for meetings/conferences, etc. taking place on-site, including recommendations of most efficient/effective meeting/conference space. Confirming all requested spaces.
Assists Associates with locating workstations, teams, amenities and meeting spaces throughout the campus (2 buildings).
Works in conjunction with the Facilities team, recommending meeting space/room configurations, meeting/conference/reception set-ups.
Creates and executes onsite building events for all associates (done monthly and quarterly) – up to 900 people.
Exceptional familiarity with audio/visual and other technology in all meeting spaces, conference rooms.
Created meeting questionnaire for all internal and external meetings and conferences.
Works with associates from all regions on company-wide events/programs and special projects to enhance work-life culture/experience.
Provides feedback to on-site food vendor for best, health-conscious choices.
Performs administrative tasks, including responding to all emails; providing signage for all meetings/conferences; and making copies for upcoming meetings.
Providing support to the Security team: registering all visitors/guests.
Guest Service Manager
Western Peachtree Plaza by Marriott
Atlanta, GA
10.2019 - 10.2020
Assisted in the recruitment, training and management of Guest Service staff.
Monitored customer service operations to ensure quality standards were met.
Developed strategies to increase customer satisfaction levels and reduce customer complaints.
Provided support with day-to-day operational issues related to guest services.
Maintained accurate records of all guest interactions, inquiries and complaints.
Ensured compliance with relevant policies, procedures and regulations regarding guest services.
Conducted regular performance reviews for guest service staff members.
Created reports on daily transactions and sales activity for management review.
Gathered feedback from customers through surveys or other methods to measure satisfaction levels.
Negotiated contracts with vendors or suppliers when needed.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeping Supervisor/MOD
Ritz-Carlton by Marriott
Atlanta, GA
12.2018 - 10.2019
Recruited and hired workers, in addition to supervising and monitoring daily performance.
Defined and monitored personnel and project schedules to ensure on-time project completion.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Explained goals and expectations required of trainees.
Managed team of employees, daily progress reports and overall project planning.
Reported damage or theft of hotel property to management.
Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Created and implemented daily cleaning schedules for staff members.
Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
Operations Supervisor
TownePlace Suites by Marriott
Atlanta, GA
12.2016 - 11.2017
Proved successful working within tight deadlines and a fast-paced environment.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Adaptable and proficient in learning new concepts quickly and efficiently.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Learned and adapted quickly to new technology and software applications.
Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Self-motivated, with a strong sense of personal responsibility.
Concierge Supervisor/MOD
Atlanta Marriott Marquis
Atlanta, GA
04.2014 - 05.2015
Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Upheld hotel policies and procedures by providing high level of customer service.
Maintained high level of professionalism and discretion when dealing with guests.
Greeted guests upon arrival by providing warm welcome.
Utilized variety of organizational and communication skills to drive guest satisfaction.
Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
Handled customer complaints to satisfy and retain guests.
Assisted guests with variety of services and local attraction information.
Education
MBA - Hospitality Administration And Management
Strayer University
Atlanta, GA
05-2010
Bachelor of Arts - Social Work
Jackson State University
Jackson, MS
05-1990
Skills
Financial budgeting and reporting
Community marketing
Maintenance Oversight
Tenant and eviction laws
Property Tours
Operations Management
Knowledgeable in ( MS Office 365,Teams, SmartSheets, ServiceNow, Workday, Webex, Fosse, ATLAS Payroll, LightSpeed, PMS System, Kronos, MARSHA,