Delroy Rankine

Digital Transformation: Led the full conversion of a 5-floor, 200-resident subacute and long-term care facility from paper-based records to a completely digital system scoping the project, building the implementation plan, training staff, and executing the transition across all departments without disrupting daily operations.

Compliance Audit Management: Inherited a disorganized filing system with records dating back to 2018 and 30 days notice before a Department of Health audit covering 200+ employee personnel files. Built a custom tracking log from scratch, managed an employee to collect outstanding documents, escalated non-compliant staff to the appropriate departments , and passed the audit including making the call to remove employees from schedule who could not provide required documentation.

Vendor Management: Managed all clinical vendor relationships across medical records operations including pharmacy invoicing, X-ray providers, and resident transportation coordination consisting of handling scheduling, invoice reconciliation, and issue resolution weekly.

Team Oversight: Supervised one part-time assistant while personally owning all medical records responsibilities across the facility balancing high-volume daily filing, records requests fulfillment, and compliance tracking simultaneously

• Budget-Conscious Programming: Contributed to program curation within defined budget parameters providing input on activity selection, vendor choices, and resource allocation to deliver quality programming without exceeding financial targets.
• Team Leadership & Progression: Promoted from counselor to head Counselor to year-round staff to Assistant Program Manager over 3 years. I was recognized for leadership, reliability, and operational judgment. Directly managed 2 assistant counselors and oversaw programming for groups of 27+ participants.
• Real-Time Problem Solving: Managed on-the-fly program changes when planned activities fell through, including rerouting full groups from outdoor venues to alternative accommodations due to weather or cancellations, coordinating logistics, communication, and vendor changes in real time with minimal disruption to participants or budget.

• Vendor & Accommodation Management: Sourced and negotiated with vendors for program activities, transportation, and accommodations such as managing relationships, pricing discussions, and last-minute changes across a seasonal program calendar.

• Data & Records Management: Managed high-volume data entry and records maintenance across program operations ensuring accuracy and accessibility of all organizational documentation for leadership and compliance purposes.

Operational Support: Supported day-to-day program operations across finance department , inventory, and communications maintaining organized systems that kept multiple concurrent programs running on time.

Process Improvement: Identified a systemic gap in data entry accuracy caused by inconsistent interpretation of program-specific terminology across contracted staff and developed a standardized reference guide that accelerated entry speed across the team.