Promise Onuoha
Austin,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Experienced in providing network and software support to users and developing and implementing technical solutions. Detail-oriented, organized and meticulous employee.
Overview
7
7
years of professional experience
Work History
Merchandising Specialist
Lowe's
09.2022 - Current
- Increased sales by implementing strategic merchandising plans and product displays.
- Collaborated with vendors for promotional support, securing better pricing and deals for the store.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Delivery Specialist
DoorDash- UberEats
01.2022 - Current
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
Order Puller/Customer Service Representative
The Home Depot Inc
01.2022 - 01.2023
- Streamlined order pulling process by implementing efficient organizational systems and prioritizing tasks.
- Reduced order processing time with effective communication and coordination among team members.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Order Fulfillment Associate/Customer Service Representative
Amazon
06.2019 - 01.2022
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
To-Go Specialist Trainer/Line Cook
BillMill Gates Resturant
01.2017 - 07.2019
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls, and emails promptly to avoid on-hold wait times.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Education
High School Diploma -
Baltimore Polytechnic Institute
Baltimore, MD06.2017
Skills
- Inventory Tracking
- Sales Reporting
- Customer Relationship Management
- Team Training and Development
- Attention to Detail
- Multitasking Abilities
- Software Installation
- Application Support
- Technical Support
- Customer Service
Timeline
Merchandising Specialist
Lowe's
09.2022 - Current
Delivery Specialist
DoorDash- UberEats
01.2022 - Current
Order Puller/Customer Service Representative
The Home Depot Inc
01.2022 - 01.2023
Order Fulfillment Associate/Customer Service Representative
Amazon
06.2019 - 01.2022
To-Go Specialist Trainer/Line Cook
BillMill Gates Resturant
01.2017 - 07.2019
High School Diploma -
Baltimore Polytechnic Institute
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