Deltwaune Seymore
Jacksonville,FL
Summary
Dynamic Customer Service Representative with a proven track record at Aston Carter, excelling in problem resolution and active listening. Skilled in data entry and de-escalation techniques, I enhanced donor satisfaction at Grifols Biomat USA by delivering exceptional service and ensuring compliance with health protocols, fostering a positive experience for all clients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Aston Carter
07.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company products and services to provide accurate information.
- Processed customer orders and returns using internal systems.
- Maintained accurate records of customer interactions for follow-up.
- Provided support during open enrollment periods, addressing inquiries and resolving issues.
Customer Service Representative
AmeriBenIEC Group
08.2021 - 09.2022
- Assisted customers with benefits inquiries, providing accurate information and resolving issues efficiently.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Provided support in navigating complex benefit inquiries and issues.
- Managed high-volume call center, ensuring prompt and accurate responses to all inquiries related to health benefits.
Donor Center Technician
Grifols Biomat USA
10.2020 - 07.2021
- Assisted in donor screening processes, ensuring compliance with health and safety protocols.
- Operated medical equipment for plasma extraction, maintaining proper functionality and cleanliness.
- Maintained accurate records of donations and adverse reactions, supporting data integrity and reporting needs.
- Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
Education
Associate of Arts - Interior Design
Florida State College
Jacksonville, Florida, FLSkills
Customer service
Timeline
Customer Service Representative
Aston Carter
07.2023 - Current
Customer Service Representative
AmeriBenIEC Group
08.2021 - 09.2022
Donor Center Technician
Grifols Biomat USA
10.2020 - 07.2021
Associate of Arts - Interior Design
Florida State College