Delvin Dozier
Fayetteville,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Sales Specialist
Spectrum
Fayetteville, NC
01.2021 - Current
- Develop and maintain relationships with customers, providing excellent customer service
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Assistant General Manager
Planet Fitness
Fayetteville, NC
08.2018 - 09.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed team schedule with eye for coverage needs and individual strengths.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Massage Therapist
Fifth Ave Salon and Spa
Raeford, NC
11.2017 - 08.2018
- Manipulate muscles to decrease tension and promote wellness
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Retail Sales Consultant
AT&T Mobility
Fayetteville, NC
10.2011 - 10.2015
- Developed and attain customer experience and sales objectives for the store
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Participated in promotional events to engage potential customers and showcase store offerings.
Boatswain Mate
U.S. Navy
Jacksonville, FL
11.2007 - 06.2011
- Navigated ship to designated destinations
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
Education
Massage Therapy -
Miller-Motte College
Fayetteville, North Carolina12.2017
High School Diploma -
Westover Senior High School
Fayetteville, North Carolina06.2003
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
Leadership Experience
- Active volunteer in Fayetteville, NC and Jacksonville, FL public school and recreational centers
- Winner of Blue Jackets Sailor of the Quarter Award (U.S. Navy)
- Awarded Honor Cadet Award (U.S. Navy)
- Awarded Outstanding Military Baring Award (U.S. Navy)
- Graduated Top of Class in A-School (U.S. Navy)
- Awarded Naval Leadership Award (U.S. Navy)
- Presented multiple awards for Outstanding Sales Experience and Highest Producer of Gross Activations
Timeline
Sales Specialist
Spectrum
01.2021 - Current
Assistant General Manager
Planet Fitness
08.2018 - 09.2020
Massage Therapist
Fifth Ave Salon and Spa
11.2017 - 08.2018
Retail Sales Consultant
AT&T Mobility
10.2011 - 10.2015
Boatswain Mate
U.S. Navy
11.2007 - 06.2011
Massage Therapy -
Miller-Motte College
High School Diploma -
Westover Senior High School