DeLynn Denney
Canton,GA
Summary
Adept in patient care coordination and office administration, I enhanced patient scheduling efficiency by 30% at Dr. Robert McLean DDS. Leveraging expertise in treatment planning and payment plans, I excel in creating patient-centric solutions. My proactive approach and accurate filing proficiency significantly improved operational workflows, showcasing my ability to deliver exceptional administrative support and patient care.
Overview
35
35
years of professional experience
Work History
Treatment Coordinator
John Freemon DMD/ Freemon Dental Associates
Woodstock , GA
07.2014 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Provided support to clinical staff with insurance verification and authorization processes.
- Created customized treatment plans for patients based on individual needs.
Dental Office Manager
Dr. Robert McLean DDS
Atlanta , GA
06.2004 - 07.2014
- Developed and implemented office policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Treatment Coordinator
Richard D. Carlson DMD
Jacksonville , FL
10.2000 - 05.2004
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Assisted patients in understanding their care plans and healthcare options.
Administrative Assistant
Country Club of Roswell
Roswell, GA
08.1993 - 10.2000
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Dental Assistant
Dr. Robert McLean DDS, PC
Atlanta , GA
08.1989 - 07.1993
- Sterilized instruments according to established guidelines and protocols.
- Explained dental services and payment plans to help patients make informed decisions.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Dental Assisting
Atlant College of Medical And Dental Careets
Atlanta, GA07-1989
Associate of Applied Science - Business Administration
Kennesaw State University
Kennesaw, GASkills
- Patient care coordination
- Expertise of payment plans
- Office administration
- Accurate filing proficiency
- Treatment Planning
Timeline
Treatment Coordinator
John Freemon DMD/ Freemon Dental Associates
07.2014 - Current
Dental Office Manager
Dr. Robert McLean DDS
06.2004 - 07.2014
Treatment Coordinator
Richard D. Carlson DMD
10.2000 - 05.2004
Administrative Assistant
Country Club of Roswell
08.1993 - 10.2000
Dental Assistant
Dr. Robert McLean DDS, PC
08.1989 - 07.1993
Dental Assisting
Atlant College of Medical And Dental Careets
Associate of Applied Science - Business Administration
Kennesaw State University