Delzekio Banks
Baker,LA
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Head Cashier
Exxon Gas Station
07.2020 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
Manager
Winn Dixie Grocery Store
04.2018 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Manager
Popeyes
09.2013 - 08.2018
- Cross-trained existing employees to maximize team agility and performance.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality ,service,or accommodations.
- Managed and motivated employees to be productive and engaged in work.
- Having the store keys ,Opening and Closing the store .
Education
High School Diploma -
Lousiana New School
Baton Rouge, LA05.2008
Skills
- Stock Management
- Drawer Balancing
- Transaction Management
- Loss Prevention
- Customer Service Management
- Training and Coaching
- Refunds and Exchanges
- Shift Scheduling
Timeline
Head Cashier
Exxon Gas Station
07.2020 - Current
Manager
Winn Dixie Grocery Store
04.2018 - 07.2020
Manager
Popeyes
09.2013 - 08.2018
High School Diploma -
Lousiana New School