Demani Safford
Greenfield
Summary
Developed exceptional customer service and leadership skills in fast-paced hospitality environment. Skilled in managing front office operations and resolving guest issues efficiently.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Tharaldson Hospitality
08.2024 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented effective communication strategies among team members to enhance service delivery.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Agent
White Lodging Services Corporation
07.2023 - 08.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Responded promptly to guest requests, enhancing overall customer satisfaction and experience.
Education
BBA - Finance
University of Wisconsin, Milwaukee
Milwaukee, WI05-2023
Skills
- Time management
- Problem-solving skills
- Exceptional communication
- Listening skills
Timeline
Front Desk Supervisor
Tharaldson Hospitality
08.2024 - Current
Front Desk Agent
White Lodging Services Corporation
07.2023 - 08.2024
BBA - Finance
University of Wisconsin, Milwaukee
Similar Profiles
Vincent OrtegaVincent Ortega
Assistant General Manager at Tharaldson HospitalityAssistant General Manager at Tharaldson Hospitality
Karen BrileyKaren Briley
HR Business Partner at Tharaldson HospitalityHR Business Partner at Tharaldson Hospitality
Daniel MartinezDaniel Martinez
Maintenance Technician at Tharaldson HospitalityMaintenance Technician at Tharaldson Hospitality
SHILINH THAOSHILINH THAO
Assembly Operator at FoxconnAssembly Operator at Foxconn
Violet MansourViolet Mansour
Online Personal Shopper at WalmartOnline Personal Shopper at Walmart