DeMarco Jacobs
Charlotte,NC
Overview
4
4
years of professional experience
Work History
Sales Advisor
Best Buy
05.2024 - Current
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Developed long-lasting client relationships by providing exceptional customer service.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Player
Ultimate Endgamers League
08.2022 - Current
- This is a professional ESports league that I am a part of
- We are on the rise to becoming the Number 1 Sports league nationwide for gaming
- I am in a professional environment nonstop where I can grow and progress towards my future careers and goals
- This opportunity has shown me how to work with a diverse community and adapt to adversity in any way shape or form.
Supervisor
3Sixty Duty Free
10.2023 - 03.2024
- Oversee daily operations within a retail environment, ensuring efficient workflow and customer satisfaction
- Mentor and support sales associates to enhance team performance and individual development
- Enforce high customer service standards, consistently delivering a positive shopping experience
- Maintain inventory control and uphold store visual and merchandising standards.
Retail Clerk
Circle K
11.2022 - 10.2023
- Effectively managed a wide range of customer service responsibilities, ensuring a welcoming and efficient store environment
- Adeptly handled transactions, including sales and returns, with accuracy and speed, utilizing the point-of-sale systems
- Maintaining store cleanliness and organization, restocking shelves, and managing inventory levels to meet customer demand
- Provided product recommendations and assistance to customers, demonstrating extensive knowledge of store offerings
- Collaborated with team members to optimize store operations and enhance customer satisfaction.
Imsurance Agent
Quantum 3 Media
09.2021 - 11.2022
- Assisted in the qualification and distribution of leads to licensed agents, ensuring adherence to care plans and benefit eligibility
- Facilitated effective communication between potential clients and insurance agents to optimize client service outcomes
- Maintained compliance with company policies during lead transfer processes, contributing to the integrity of client care initiatives.
Auto Lube Tech
Valvoline
08.2020 - 09.2021
- Provided comprehensive assistance in vehicle oil changes and additional services, ensuring high levels of customer satisfaction upon completion
- Educated customers on essential preventative maintenance services to promote vehicle longevity and optimal performance
- Maintained a commitment to up-to-date industry knowledge and service techniques to deliver reliable and efficient customer service.
Education
Diploma -
Olympic High School
Charlotte, NC07.2020
Skills
- Customer Service (2 Years)
- Sales (2 Years)
- Microsoft Office (7 Years)
- Technology Skills (7 Years)
- Presentation Skills (1 Year)
- Mechanic Experience (1 Year)
- Automotive Repair (1 Year)
- Communication
- Multitasking
- Time Management
- Attention to Detail
Timeline
Sales Advisor
Best Buy
05.2024 - Current
Supervisor
3Sixty Duty Free
10.2023 - 03.2024
Retail Clerk
Circle K
11.2022 - 10.2023
Player
Ultimate Endgamers League
08.2022 - Current
Imsurance Agent
Quantum 3 Media
09.2021 - 11.2022
Auto Lube Tech
Valvoline
08.2020 - 09.2021
Diploma -
Olympic High School