Demariea Spillers Buttler
Reno,NV
Summary
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Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Elder logistics
Reno, NV
07.2023 - 06.2024
- Safely transported goods to various locations, adhered to strict delivery schedules, maintained vehicle condition, and provided exceptional customer service while representing Elder Logistics on all delivery routes
Logistics Operations Supervisor
Dependable Drivers Trucking and Transport Logistics
Sacramento, CA
03.2021 - 06.2023
- Oversaw resource management for efficient and safe freight operations, ensuring timely loading and unloading activities
- Ensured proper load balancing for vehicle safety, maintained accurate load plans, and provided comprehensive training and performance evaluations
- Promoted a workplace culture emphasizing creativity, integrity, and wellness while ensuring the safe handling and storage of hazardous materials
- Manage and oversee the accounts receivable process, ensuring timely and accurate invoicing and collections
- Maintain and reconcile accounts receivable ledger, ensuring all payments are accounted for and properly posted
- Handle customer inquiries and resolve any issues or discrepancies
- Prepare monthly, quarterly, and annual financial reports related to accounts receivable
- Coordinate with other departments to ensure accurate and efficient financial operations
- Implement and improve processes and controls related to accounts receivable
- Monitor and manage accounts receivable aging reports
- Perform credit checks and assess the creditworthiness of new and existing customers
- Ensure compliance with company policies and relevant regulations
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Created and enforced policies and procedures for entire logistics team.
- Collaborated effectively in cross-functional team-oriented environment.
- Documented and processed transactions and accurately administered sales orders.
- Prepared and led staff training and instruction.
- Analyzed customer data to identify trends in order patterns and develop strategies for meeting customer needs.
Lead Yard Technician
EquipmentShare.com, Inc
Sacramento, CA
11.2019 - 01.2021
- Conducted routine maintenance and operation of yard machinery, ensuring operational efficiency and adherence to safety protocols
- Managed the staging and organization of equipment, as well as performed fuel level inspections and end-of-day checklist reviews
- Executed local equipment deliveries and proficiently operated forklifts and reach forks to facilitate yard task completion
Warehouse Operations Supervisor
HB Transport, LLC
Sacramento, CA
06.2016 - 10.2019
- Oversaw the full spectrum of employee management including recruitment, training, and professional development; addressed performance issues and conducted comprehensive evaluations to ensure team alignment with corporate objectives
- Implemented cost-control measures to manage expenses effectively while maintaining operational efficiency
- Monitored team performance metrics, initiated strategies for improvement, and delivered regular reports to senior management to inform on progress and results
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Implemented new technologies such as automated systems or RFID scanners to improve operational efficiencies within the warehouse.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Ensured compliance with safety regulations and established company policies concerning employee conduct.
- Monitored stock levels and ensured availability of materials for production requirements.
- Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.
- Analyzed data to determine trends in order patterns, delivery times and product availability issues.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Developed and implemented cost reduction strategies to ensure efficiency and profitability.
- Investigated customer complaints regarding damaged or missing items from shipments promptly.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Established and maintained good relations with customers, vendors, and transport companies.
- Generated warehouse shipping documents, packing lists and invoices.
- Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
- Established effective communication channels between different departments within the organization.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Dock Supervisor
HB Transport llc
Sacramento, CA
07.2014 - 05.2016
- Developed and implemented standard operating procedures for all dock activities.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Investigated incidents related to accidents or injuries that occurred at the dockside area and documented findings accordingly.
- Adhered strictly to government guidelines relating to occupational health and safety standards while supervising dock workers.
- Managed employees, vendors, and outside contractors to perform operational functions and proper handling of equipment.
- Communicated with customers regarding their shipping needs and provided customer service support when necessary.
- Hired and trained personnel to perform job duties, execute safety practices and develop individual performance requirements.
- Maintained accurate records of cargo shipments inbound and outbound from the dock facility.
- Reviewed supplies inventory levels and purchased necessary items.
- Held staff meetings to share project information and address specific issues.
- Presented and explained work orders to team.
- Participated in company training programs to learn new skills and promote workplace safety.
- Monitored workers and reviewed completed work for proper performance.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Operated oil boom and forklift to move equipment and stage products for loading.
- Informed upper management or department heads of items loaded or problems encountered.
- Worked closely with vendors to arrange services such as waste disposal or fuel deliveries according to schedule.
- Complete daily logs for inventory tracking of cargo received and logged discrepancies.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
Education
Some College (No Degree) - Computer Science
Sacramento City College
Sacramento, CASkills
- Attention to detail
- GPS and route planning
- Client relationship management
- Advanced planning
- Customer interaction
- Multitasking and organization
- Logistics
- Driver scheduling
- OSHA compliance
- Transportation management
- Customer service
- Motivational leadership
- Warehouse and transportation operations
- Computer-based inventory system
- Distribution center operations
- Shipment tracking
- Supply chain operations
- Quality control analysis
Certification
Driver's License, CDL C
Timeline
Delivery Driver
Elder logistics
07.2023 - 06.2024
Logistics Operations Supervisor
Dependable Drivers Trucking and Transport Logistics
03.2021 - 06.2023
Lead Yard Technician
EquipmentShare.com, Inc
11.2019 - 01.2021
Warehouse Operations Supervisor
HB Transport, LLC
06.2016 - 10.2019
Dock Supervisor
HB Transport llc
07.2014 - 05.2016
Some College (No Degree) - Computer Science
Sacramento City College